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Division of Insurance Auto Insurance Study Results

On April 1, 2008, the Patrick Administration inaugurated the change to a more competitive auto insurance market. This transition replaced the old “fix and establish” system where the Commissioner of Insurance set uniform rates for all carriers and drivers with a more open marketplace that allows insurers to compete for business by offering different rates, services, and policies approved by the Commissioner. To assess the effects of the first year of managed competition, the Division of Insurance commissioned a study that included a survey of over 4,500 insured drivers from across Massachusetts, and the perspectives of insurance agents and insurance company executives.  The study details the results of the first year and outlines the new system’s significant benefits for consumers.

To read the executive summary of the report, please click here.

Join the Conversation at ‘Consumer Connections’

The Office of Consumer Affairs and Business Regulation has launched a new blog focused on consumer issues, called “Commonwealth Conversations: Consumer Connections.” Through the blog, the office will offer insight and information into consumer-related subjects like identity theft, financial literacy, foreclosure prevention and housing, and auto insurance.

Along with passing on timely and important information, the blog is also our forum for conversations about what’s on your mind. If you have an issue you’d like to see discussed, or have questions on things we bring up at the blog, we encourage you to write a comment – whether it’s a question or your own tips or success story handling a problem – to share with other interested consumers.

To join the conversation, either click here, or click on the “Consumer Connections” button on the right side of this page.