Applications
The Applications Office (AO) is responsible for a host of enterprise services critical to the efficient functioning of state government. The Office focuses on providing robust, stable and cost efficient applications with a particular emphasis on customer service. The Applications Office consists of two of ITD's four lines of business; Application Services and Workgroup Services. The offices that are included in these two lines of business are detailed below (please click on a name to view its detailed org chart):
Application Services
Assistive Technology
The mission of the Assistive Technology Office is to ensure that all information technology deployed by ITD or any other Executive Branch Agency is fully accessible to and usable by persons with sensory, physical, learning, cognitive and other disabilities. In order to accomplish this, the Assistive Technology Office:
- Establishes and manages links between ITD, assistive technology vendors, hardware/software vendors, standards bodies, and disability community stakeholders
- Provides assistive technology guidance, training, direction and oversight for the development, procurement, testing and deployment of information technology
- Assures compliance with published Enterprise Information Technology and Web Accessibility Standards and Policies
Enterprise Systems Service/Middleware
The Enterprise Systems Services Office provides development, maintenance, enhancements, and 7x24x365 production support for enterprise wide applications. Currently, this portfolio includes the Human Resources Compensation Management System (HRCMS) and Commonwealth Information Warehouse (CIW). In order to accomplish this, the Enterprise Systems Services Office:
- Processes the payroll for 77,000 employees within 149 departments by means of Commonwealth of Massachusetts government policies
- Maintains enterprise wide data for the Commonwealth of Massachusetts' financial, human resource and payroll systems
- Supports approximately 6,000 end users for HRCMS and CIW
The Middleware Office enables the delivery of middleware solutions and support for customer business and enterprise shared services. In order to accomplish this, the Middleware Office:
- Provides services related to migrating mainframe applications to client/server applications
- Provides functional set of APIs over and above the operating system and network services to allow an application to locate transparently across the network
- Provides interaction with another application or service to be independent from network services and to be reliable, available and scaleable
Mass.Gov increases public access to government services and reduces the total cost of government. In order to accomplish this, Mass.gov:
- Provides a single online face of government, a simple and consistent user interface, and organization of government services by customer need, not government structure, thereby enabling increased citizen self service and opportunities for civic engagement
- Provides a reliable 24x7 hosting platform and a suite of enterprise web publishing tools and templates that enable more cost-effective, distributed web publishing by subject matter experts
- Promotes cross-agency collaboration and compliance with standards and best practices for ensuring universal accessibility, website ease of use and increased findability
Workgroup Services
The Workgroup Services Office is committed to delivering efficient and effective services, providing solutions at highly competitive rates to our customers. The Workgroup Office strives to continuously expand and improve its services, deliver increasing value and meet the services needs of its customers through internal and external partnerships. The Office supports a broad variety of business needs, such as running mission critical applications requiring very high availability and is comprised of the following Groups:
- Provides print and mail services for state agencies 24x7
- Ensures printing and mailing is accomplished in most cost efficient manner
Enterprise Messaging and Directory Services
- Provides an enterprise-wide directory and messaging infrastructure by utilizing state-of-the-art technologies while providing participating agencies the flexibility they require to manage their local LAN services.
Updated July 21, 2009: Information provided by the Applications Office