Technology
In close collaboration with the various state agencies and other ITD units, the Technology Office develops the architecture, standards, policies, governance, best practices and technology road map that support the business priorities of the Commonwealth. Included in the Technology Office are two of ITD's four lines of business; Network & Data Services and Hosting Services. The offices that are aligned with these two lines of business are detailed below (please click on a name to view its detailed org chart):
Network & Data Services
The Network & Data Services Office provides core infrastructure services for customer applications and enterprise services. The Office is comprised of the following Groups:
- Provides Magnet Core and Wide Area Network infrastructure and support
- Offers network design and implementation services
- Provides telephony infrastructure and services for Ashburton and Saltonstall facilities
- Provides wireless device provisioning and technical support
- Provides storage, Storage Area Network, and backup/recovery infrastructure and services for MITC Data Center
- Provides media management and disaster recovery support services
- Provides database systems infrastructure and systems management support
- Provides database capacity planning and systems performance management
Hosting Services
The Hosting Services Office provides services to state agencies who wish to host their applications services at ITD’s data center located at the Massachusetts Information Technology Center (MITC) in Chelsea, MA. Currently, our services are divided among the following Groups; Unix Team, Windows Systems Services, Operating Systems, and Linux Team. These Groups provide the following:
- Choice of platforms include: IBM Mainframe zOS, Windows, AIX, HPUX, and Linux operating systems
- Operating system support consisting of system configuration, system monitoring, performance tuning, upgrade, and proactive patching
- Hardware management including break/fix as well as replacement coordination
Other Technology Offices
Enterprise Policy and Architecture
The Enterprise Policy and Architecture Group is committed to providing support to customers and colleagues with an unwavering focus on ITD’s values, best practices and community outreach and engagement. In order to accomplish this, the Policy and Architecture Group:
- Establishes the overall vision and strategic implementation of the SOA infrastructure
- Developes and provides oversight of cohesive Enterprise Policies, both security and non security related
- Maintains the Enterprise Technical Reference Model and Enterprise Technical Architecture which set the road map for future Enterprise Infrastructure and Operating Environments
The Infrastructure Planning Group provides infrastructure planning and architectural design for our new business projects and internal infrastructure initiatives. In order to accomplish this, the Infrastructure Planning Group:
- Provides infrastructure solution designs for hosting of internal and external ITD customer applications using an OSG developed infrastructure architecture framework to document, review and sign off on proposed technical architectures
- Provides enterprise capacity planning for hardware and software maintained within the Data center.
The Integration Services Group is chiefly tasked with researching, developing and implementing shared oriented architecture (SOA) and SOA related technologies within the Commonwealth of Massachusetts. Current services published and supported are:
- SFED - The Secure File and E-mail Delivery Application (SFED) is a Commonwealth Shared Service available to all departments and uses a single, centralized enterprise solution to securely exchange both e-mail and files over the World Wide Web
- ePay - The ePayments component of the Massachusetts E-Government initiative is a centralized service for the Commonwealth to process electronic payments. Departmental applications that have a payment collection component can plug into a standard interface with minimal work for the business application programmer. The ePay contact is managed by the State Comptroller and ITD provides access to the Web Services portion of the ePay system
- CEO - Currently provides functionality to allow Commonwealth employees to post, approve and publish job postings and job applicants to view jobs and apply online for appropriately enabled jobs
Updated July 23, 2009: Information provided by the Technology Office