File a Consumer Complaint
Before Filing a Complaint
The Attorney General’s Public Inquiry & Assistance Center Hotline, (617) 727-8400, is staffed with trained professionals who will review your complaint and determine whether it is appropriate for a free, voluntary mediation service we provide, or whether to direct you to another government agency or other resource. If the complaint is one we believe we may be able to assist you with, the Hotline staff will contact you before they attempt to contact the business or other organization on your behalf to see if the matter can be resolved outside of court.
Please note that in order to expedite the processing and resolution of your complaint, we may refer it to a Local Consumer Program that serves your area. These programs are funded by and work in connection with our office, providing the same free, voluntary mediation services.
The AGO cannot provide legal advice to consumers. If you have questions concerning the specific application or interpretation of the law, we will suggest that you consult a private attorney. If you do not have an attorney we will provide information that may assist you in locating an attorney.
Before filing a complaint, please review the other consumer protection pages on this website for information that may help you to decide whether to file a complaint with the Attorney General’s Office or use other resources that may be more appropriate for your situation.
File a Consumer Complaint
The most efficient way for you to file your complaint is to use the E-complaint.
Please note: if you need to attach additional documentation to your complaint, you must send these by regular mail rather than electronically.
You will have the opportunity to save or to print out a copy of your complaint. You must have Adobe Reader Version 7 or higher installed on your computer to access the form. This program is available to download for free on the Adobe website.
File by Mail
To file your complaint via regular mail, you may complete the form and click “Download a Copy of your Complaint” This will launch a Pdf, click “open” and then print as appropriate. You will also be able to save a copy of your complaint this way. If you wish to fill out a form by hand you may print out a Pdf of the blank complaint LINK
You must have Adobe Reader Version 7 or higher installed on your computer to access the form. This program is available to download for free on the Adobe website.
Send your paper complaint to:
Public Inquiry & Assistance Center
Attorney General’s Office
One Ashburton Place
Boston, MA 02108