Contact Us

Office Locations and Directions

Boston

One Ashburton Place
Boston, MA 02108
Phone: (617) 727-2200
TTY: (617) 727-4765

100 Cambridge Street
Boston, MA 02114
Phone: (617) 727-2200

Fax numbers for Boston office locations: Please call the main telephone number at (617) 727-2200 and explain your request to the operator.  Once the operator determines which division you need, the operator can provide the fax number for that division.

Springfield

1350 Main Street, Fourth Floor
Springfield, MA 01103
Phone: (413) 784-1240
Fax: (413) 784-1244
Link to Google map and directions 

New Bedford

105 William Street, First Floor
New Bedford, MA 02740
Telephone: (508) 990-9700
Fax: (508) 990-8686
Link to Google map and directions

Worcester

One Exchange Place
Worcester, MA 01608
Phone: (508) 792-7600
Fax: (508) 795-1991
Link to Google map and directions

Media Inquiries

All media inquiries should be directed to the press office main phone number at (617) 727-2543.

Mailing Address

All mail for the Boston office locations should be directed to:

Office of Attorney General Martha Coakley
One Ashburton Place
Boston, MA 02108

Mail for the regional offices should be directed to the street addresses noted for each regional office above.

Phone Listing

In addition to the main phone numbers noted in the  Office Locations above, we maintain separate numbers for several hotlines and other special purposes.  All numbers are staffed from 9:00 a.m. to 5:00 p.m. unless otherwise noted.

TTY: (617) 727-4765

Public Inquiry & Assistance Center Hotline: (617) 727-8400
Available from 10:00 a.m. to 4:00 p.m. You may file consumer complaints via email any day at any time by completing our Consumer Complaint form .

Elder Hotline: (888) 243-5337 

Fair Labor Intake: (617) 727-3465

Insurance & Health Care Consumer Helpline: (888) 830-6277

Insurance Fraud Tipline: (617) 573-5330
Available 24 hours. This tipline is intended for calls pertaining to fraud in any of the following: workers' compensation, motor vehicle insurance, disability, health care billing, and unemployment insurance.

 

Email Listing

Please review our Site Policies prior to contacting the office by email.  

Consumer complaints: To send a consumer complaint to the AGO's Public Inquiry & Assistance Center, please see the File a Consumer Complaint page of this website for information and instructions on emailing a consumer complaint to the Attorney General's Office.

For the quickest response, consumers who wish to ask a question or be directed to the best source for information should call the Consumer Hotline number listed above.

General questions or comments: To send questions or comments to the Attorney General's Office that are not consumer complaints, please email ago@state.ma.us.

Website questions or comments: To comment on this website or to report broken links or other problems, please email agoweb@state.ma.us.