Division of Unemployment Assistance

Assistance Programs for Massachusetts Citizens

The Commonwealth of Massachusetts provides a wide range of services to help citizens who have exhausted or may soon exhaust their unemployment insurance claim. Learn more.

Federal Benefit Extensions: August 17, 2010 Update

Eligible claimants with remaining balance should continue to claim benefits weekly by accessing Webcert or calling TeleCert Line at 1-617-626-6338.

TeleClaims: File A New Claim / Reopen A Claim

Monday to Friday: 7:00am - 6:30pm. Saturday: 8:00am - 1:30pm.
To ensure that everyone can reach an agent without experiencing long wait times or busy signals, please adhere to the schedule above. And try back again if you cannot get through. Thank you for your patience.

Information and Resources for Claimants

Click links below to learn more.

Filing a New Claim

Certifying for Weekly Benefits

Help With Health Insurance

Issues with Claims

Federal Extensions

Federal Stimulus Benefits

Training to Become Re-employed

Questions and Answers

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Information and Resources for Employers

Click links below to learn more.

Doing Business Online

Employer Contributions

Fair Share Contribution

UI Health Insurance Program