Division of Unemployment Assistance
The Division of Unemployment Assistance (DUA) administers the Unemployment Insurance program, providing temporary assistance to unemployed Massachusetts workers.
2009 1099-G Form available online
You can print your 1099G form for tax year 2009 when you log in to www.mass.gov/dua/webcert. The paper version will be mailed by January 31, 2010. If you are not able to view your tax information online or have not received your tax form by February 5th, please call 617-626-5647 to request a copy.
EUC III Benefits Passed in November 2009 January 26, 2010 Update
The January 26, 2010 checks for EUC Tier III benefits will be mailed on January 26th and 27th. Learn more about eligibility requirements and payment schedule for the additional EUC legislation passed in November 2009.
TeleClaims Peak Period: Increased Hours Through February 26
Monday to Friday: 7:00am - 6:30pm. Saturday: 8:00am - 1:30pm. Closed on Saturday, February 13 for system upgrade. Open on President's Day: Monday, February 15.
While we are doing our best to minimize call wait times, you should expect to wait a little longer during this peak period. Please be patient and try back again if you cannot get through.
Call Schedule: File A New Claim / Reopen A Claim
To ensure that everyone can reach an agent without experiencing long wait times or busy signals, please adhere to the schedule above. Thank you. Learn more
Information and Resources for Claimants
Click links below to learn more.
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Information and Resources for Employers
Click links below to learn more.
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