Questions or Issues Regarding your UI Claim
The Division of Unemployment Assistance (DUA) strives to provide prompt and courteous service. We understand that during peak periods, it may be difficult to get through our TeleClaims Centers. So we've provided another way for claimants to get in touch with us. Please choose one of the following Unemployment Insurance (UI) topics that relates to you. Be sure to select the right topic to ensure the quickest response to your question. Generally, most emails will be answered within 2 - 4 business days.
If you don't have a specific question about your claim, we recommend that you check DUA's website, www.mass.gov/dua, as most information and updates are provided there.
-
If you have a question regarding your eligibility for UI benefits, not answered in the FAQs.
UI eligibility FAQs
-
It takes about 3 weeks to process a new claim.
Please contact us if you filed your claim at least 3 weeks ago and you have not heard about your claim status. You can also login to Webcert to check the status of your claim.
-
You have not received your unemployment check/payment, or you want to verify your payment amount. You can login to Webcert to verify your payment information (amount and date of most recent payment).
-
If you have questions regarding your eligibilty for the Medical Security Program (MSP), or you need to follow-up on your application or payment reimbursement.
- MSP FAQs.
-
You have been unable to speak to a representative due to high call volume/long wait times. FAQs on Filing or Reopening a claim.
-
Your claim has not been resolved because you need to speak to an adjuster to give a statement. ( ie quit/fired from job.) It has been at least three weeks since you filed your claim.
- Issues with claims FAQ
-
You do not remember your user name/password, or you are having trouble accessing the service.
- Recover your Webcert password.
- Use this form to let us know if the system is down.
NOTE: UI Online for Workers works optimally with Internet Explorer Version 6.0 browser. Other browsers may experience problems displaying content.
-
You have been disqualified from collecting benefits and do not understand the appeal process and/or how to appeal the decision.
- Issues with claims FAQs
-
Use this form if you are a business and have UI-related questions.
-
Use this form only for Unemployment Insurance questions which do not fall under any of the above topics on this page.
-
If you would like to share your experience or ideas for any aspect of the UI process.