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Contact Us Information for MassHealth Providers

The following chart summarizes information found elsewhere on this Web site.

Topic/Actions

For questions about:

  • provider enrollment
  • provider file updates
  • provider credentialing
  • how to become a PCC Plan provider

or

To perform the following actions:
  • change your PCC Plan Information
  • request a MassHealth Provider Manual (Include your provider number and a street address.)

Contact…

MassHealth Provider Enrollment and Credentialing
E-mail:  providersupport@mahealth.net
Fax:   617-988-8974
Telephone:   1-800-841-2900
Hours:   Monday – Friday, 8:00 A.M. – 5:00 P.M.
Mailing address:   MassHealth, Provider Enrollment and Credentialing, P.O. Box 9118, Hingham, MA  02043.

Topic/Actions

For questions about:
  • billing and policy (for answers to questions about claims or MassHealth policy)

Contact…

MassHealth Customer Service
E-mail:  providersupport@mahealth.net (for non-member-specific questions only)

Telephone:   1-800-841-2900
Hours:   Monday – Friday, 8:00 A.M. – 5:00 P.M.
Mailing address:   MassHealth, Provider Services, P.O. Box 9118, Hingham, MA  02043.

Topic/Actions

For questions about:

  • claim status - In order for us to serve you faster, please be sure to review your remittance advice before calling.

Contact…

MassHealth Customer Service
Telephone:   1-800-841-2900
Hours:   Monday – Friday, 8:00 A.M. – 5:00 P.M.

Topic/Actions

For questions about:

  • provider training

Contact…

MassHealth Customer Service
E-mail:  providersupport@mahealth.net
Fax:   617-988-8974
Telephone:   1-800-841-2900
Hours:   Monday – Friday, 8:00 A.M. – 5:00 P.M.
Mailing address:   MassHealth, Provider Training, P.O. Box 9118, Hingham, MA  02043.

Topic/Actions

For questions about:

  • HIPAA

Contact…

MassHealth Customer Service
E-mail:  hipaasupport@mahealth.net
Fax:   617-988-8971
Telephone:   1-800-841-2900
Hours:   Monday – Friday, 8:00 A.M. – 5:00 P.M.

Topic/Actions

To request forms (claim forms, prior-authorization forms, all other forms, and brochures)

or

To request publications (copies of provider bulletins and transmittal letters) – be sure to include your provider number and the exact title of the publication. Note: You can download or view transmittal letters, bulletins, and many forms online.

Contact…

MassHealth Customer Service
Fax:   617-988-8973
Mailing address:   MassHealth Forms Distribution, P.O. Box 9118, Hingham, MA  02043.

Web site: - Go to www.mass.gov/masshealth and click on MassHealth Provider Forms under Publications to view or print forms, or click on Order Provider Publications under Online Services to order forms online.

Topic/Actions

To report fraud

Contact…

MassHealth Fraud Hotline
1-877-437-2830
(1-877-4-FRAUD-0)

This information is provided by MassHealth.