Contact Information

Customer Service, Community Service Agency (CSA) and Mobile Crisis Intervention/Emergency Service Provider (ESP) information for members and providers:

• Boston Medical Center HealthNet Plan
  Member Services: 1-888-566-0010 English, 1-888-566-0012 Spanish
  TTY: 1-800-421-1220 (for people with partial or total hearing loss)

• Member Behavioral Health Services (24 hours, seven days a week)
  1-888-217-3501

• Provider Services:
  1-888-566-0008

• Provider Behavioral Health Services:
  1-866-444-5155

• Fallon Community Health Plan
  1-800-868-5200
  TTY: 1-877-608-7677 (for people with partial or total hearing loss)

• Massachusetts Behavioral Health Partnership
  1-800-495-0086
  TTY: 617-790-4130 (for people with partial or total hearing loss)

• MassHealth Customer Service
  1-800-841-2900
  TTY: 1-800-497-4648 (for people with partial or total hearing loss)

• Neighborhood Health Plan
  1-800-462-5449
  TTY: 1-800-655-1761 (for people with partial or total hearing loss)

• Network Health
  1-888-257-1985
  TTY: 888-391-5535 (for people with partial or total hearing loss)

• Primary Care Clinician (PCC) Plan
  1-800-841-2900
  TTY: 1-800-497-4648 (for people with partial or total hearing loss)

• New MassHealth Home and Community-Based Behavioral Health Programs
  Community Service Agencies (CSAs) by area — CSA Directory
  Mobile Crisis Intervention/ Emergency Service Providers by area — ESP Directory