Community Support Line
Community Support Line 1-800-882-1435
The Division for Perinatal, Early Childhood, and Special Health Need’s toll-free statewide* Community Support Line offers information, technical assistance and referral for families with children with special health needs. Experienced Community Resource Specialists are available to assist families Monday through Friday (except holidays) from 9:00 a.m. until 5:00 p.m. Resource Specialists answer questions and provide information and assistance about, and referral to, a broad range of programs including:
- Public benefits information and eligibility (SSI, CommonHealth, MassHealth, etc.)
- Catastrophic Illness in Children Relief Fund and the Flexible Medical Fund
- Care Coordination services
- Family-to-family supports (Family TIES, etc)
- Other programs within the Department of Public Health, other agencies (MassHealth, DMR, DMH, etc) and community-based programs that may be able to provide assistance
Families and providers are welcome to call the community support line for assistance. The Resource Specialists’ goal is to help answer specific questions and requests, as well as to ensure that families are informed about all the public programs they may be eligible for, and community resources that might provide additional assistance. Resource Specialists are available for follow-up assistance with families, and often have multiple contacts with a family. If a family requires longer-term assistance, Resource Specialists will provide a referral for the family to the DPH Care Coordination program.
For more information about the Community Support Line, contact Sandra Broughton, Director of Community Support at (617) 994.9819.
*Note: the 800 line is toll-free only within the state of Massachusetts.
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Contact Information
Sandra Broughton, Director, Community Support
Bureau of Family Health and Nutrition
250 Washington Street
Boston, MA 02108
Telephone: (617) 994-9819
Fax: (617) 624-5990
TTY: (617) 624-5992
Email: sandra.broughton@state.ma.us
This information is provided by the Division for Perinatal, Early Childhood, and Special Health Needs within the Department of Public Health.