Massachusetts Silent Call Procedure

The Silent Call Procedure 

The Silent Call procedure is a unique program in the Massachusetts Enhanced 9-1-1 system that allows a caller  who is is unable to verbally communicate their emergency over the phone to recieve the appropriate response. 

If you need to call 9-1-1 and you are unable to speak for any reason, such as a physical disability, domestic violence or home invasion follow these simple steps using a wireline touchtone phone:

FIRST DIAL 9-1-1….

When the call is answered, indicate your need my pressing the appropriate number on your telephone

                          IF YOU NEED POLICE
                                           PRESS 1
                          IF YOU NEED FIRE
                                            PRESS 2
                          IF YOU NEED AN AMBULANCE
                                            PRESS 3

The 9-1-1 dispatcher will send the appropriate responding agencies. 

REMEMBER…THE SILENT CALL PROCEDURE ONLY WORKS FROM A LANDLINE TOUCH-TONE TELEPHONE AND THE DISPATCHER MUST FIRST ANSWER BEFORE PRESSING BUTTONS.