New Training Intiative: Massachusetts Call Center Best Practices Initiative For Cases of Missing and Exploited Children Training for Call Center Managers

Massachusetts Call Center Best Practices Initiative
For Cases of Missing and Exploited Children

Training for Call Center Managers

Is your 9-1-1 Emergency Communications Center ready to handle the call for a missing child or exploited child?

This one-day training gives directors and managers a self assessment tool that will allow emergency communications centers in Massachusetts to comply with the ANSI Standard established by the National Center for Missing and Exploited Children,  APCO, NENA, NAED, and AMBER Alert. There is no cost for the training.

The following subject matter is some of what will be addressed in the course:

• Missing and Exploited Children: Nature of the Problem
• NCMEC Services Available
• Victim Impact
• Elements of the New ANSI National Standard
• Implementing the National Standard

*PLEASE NOTE LOCATION CHANGE DUE TO LARGE TURN OUT

When:  April 14, 2009-Western New England College, 
              Sleith 100 Lecture Hall, 1215 Wilbraham Road, Springfield
              Please click here for directions to Western New England College

              April 15, 2009- Bridgewater State College, 
              Science Building Lecture Hall, 24 Park Ave, Bridgewater
              Please click here for directions to Bridgewater State College

              April 17, 2009- Bentley College,
              Koumantzelis Auditorium, 175 Forest Street, Waltham
              Please click here for directions to Bentley College

*Class time is from 8:30am to 4:30pm

How to register:  Fax module training application to 508-828-2587  
                                Attn: Venus Wheeler

Cost Reimbursement:  Reimbursable through the State 911 Dept. Training Grant