Home > Government > Our Agencies and Divisions > Division of Banks >

File a Complaint

---

Please use the internet form below to email us your consumer complaints. The Consumer Assistance Office will notify you when your complaint or question has been assigned to a consumer specialist. The Division of Banks cannot guarantee the security of complaint information submitted through the internet. If you are uncomfortable, or if you do not want to use the internet to submit your complaint, please telephone the Consumer Assistance Office or complete and mail a complaint form to the Division.

Consumer Assistance Office
Massachusetts Division of Banks
One South Station
Boston, MA 02110

(800) 495-2265 ext. 1501 within Massachusetts,
(617) 956-1500 ext. 1501 outside of Massachusetts
Fax: (617) 956-1599
TDD: (617) 956-1577

---

Privacy Alert: Please do not include in this complaint form any personal information like your bank account, charge card, or social security number. Please see our Privacy Policy for more information.

When you are done, be sure to hit the SEND button at the bottom of the form.

A. Your Information:
Your name:
Address:
City:	State: Zip:
Home Phone:	Work Phone:
Email Address:	(Please enter your correct email address here!!)
B. Financial Institution Information:
Include information in this section about a financial institution that you will reference in your question or complaint.
Financial Institution:
Address:
City:	State: Zip:
Phone:
C. Question or Complaint: Please use the space below to explain in detail.
Please consider this message a: Question   Complaint   Not Sure

When you are finished, press the Send button.

Note: We will notify you when your complaint has been assigned to a consumer specialist.