How to contact the Division of Banks
You may reach us by Mail | Telephone| FAX| E-Mail
Mail Address | Directions |
| Massachusetts Division of Banks One South Station Boston, MA 02110 | South Station is located on the corner of Summer Street and Atlantic Avenue in Boston. There is no on-site parking. There is parking available at the South Station Bus Terminal next to South Station on Atlantic Avenue. |
From the North, take I-93 Southbound onto the Southeast Expressway to the South Station exit. At the end of the ramp, turn left onto Summer Street. South Station is visible on the corner. From the South, take the Southeast Expressway (I-93) Northbound to the South Station exit. At the end of the ramp, turn right onto Kneeland Street. At the end of the street, turn left onto Atlantic Avenue. From the West, take the Mass Pike (I-90) Eastbound to the very end. Follow the signs for South Station. There are entrances on both the Atlantic Avenue side and the Summer Street side. South Station is also accessible on the Red Line Subway and the Commuter Rail. The red line runs between Braintree and Cambridge. |
Telephone Numbers
All units and personnel may be reached at the following main numbers:
1-800-495-2265 (within Massachusetts only)
(617) 956-1500
TDD (617) 956-1577
FAX
FAX: (617) 956-1599
Direct Telephone Extensions
| Commissioner's Office | Extension 510 |
| Consumer Assistance (including complaints) | Extension 501 |
| Public Information | Extension 502 |
| Consumer Compliance (including license processing) | Extension 540 |
| Community Reinvestment & Outreach | Extension 560 |
| Financial Institution Supervision | Extension 530 |
| Legal Affairs & Bank Structure | Extension 520 |
| Management Information Systems | Extension 571 |
E-Mail Addresses
Public Addresses - the four addresses listed below are provided as a public service - if a response is required, the Division will make every effort to reply within 24 hours of receipt.
Consumer Assistance Inquiries - Your complaints or inquiries relative to Massachusetts state-chartered financial institutions or licensees should be directed to the Division's Consumer Assistance Unit. You may use this e-mail address to contact the Consumer Assistance Unit. To file a complaint, however, the Division's Consumer Complaint Form must be completed and submitted with the appropriate supporting documents to the Division's Consumer Assistance Unit.
CRA Comments - Individuals or organizations wishing to comment on the performance of a particular institution in helping to meet local credit needs may use this e-mail address to submit their comments. You may also send written comments to the Commissioner of Banks at the Division's address listed above. Those sending comments to the Division are encouraged to forward a copy of their correspondence to the financial institution and request that it be placed in the institution's public comment file. For additional information please visit the Community Reinvestment Act & Outreach Unit on the Division's web site.
Legal Comments - Please use this e-mail address to comment on current applications before the Division or to comment on proposed regulations. All pending applications and proposed regulations are listed in the Division's Activity Report.
Public Information Requests - Requests for public information should be directed to the Division's Consumer Assistance Unit. You may use this this e-mail address to contact the Consumer Assistance Unit, or for additional information on requests for public information, visit the Consumer Assistance Unit on the Division's web site.
Boston Office E-Mail Addresses
| Commissioner's Office | |
| Chief Operating Officer | David J. Cotney |
| Chief Risk Officer | John M. Prendergast |
| Director of Operations | Sheila J. Frackleton |
| Depository Institution Supervision and Outreach Section | |
| Senior Deputy Commissioner for Depository Institution Supervision and Outreach | Jay P. Bienvenu |
| Deputy Commissioner for Depository Institution Supervision | Paul A. Gibson |
| Deputy Commissioner for CRA and Outreach | Mayte Rivera |
| Chief Director for Credit Union Supervision | Andrea Cipolla |
| Chief Director for Bank Supervision | Gabriel Fox |
| Chief Director - Compliance & CRA - Banks & Credit Unions | Christine Snow |
| Non Depository Institution Supervision Section | |
| Senior Deputy Commissioner for Non Depository Institution Supervision | Cynthia A. Begin |
| Deputy Commissioner for Money Service Businesses and Consumer Finance | Tiffany J. Fowlie |
| Deputy Commissioner for Mortgage Supervision | Gregory E. Short |
| Chief Director of Mortgage Broker Examinations | Erin Berger |
| Chief Director of Mortgage Licensing | Thomas Brennan |
| Chief Director - Examinations - Mortgage Lenders & Brokers | Steven H. Cofsky |
| Chief Director - Collection Agencies & Finance Companies | Deborah A. Doyle |
| Enforcement and Investigation Section | |
| Deputy Commissioner for Enforcement and Investigation | Christopher R. Pope |
| Legal Affairs & Bank Structure Section | |
| Deputy Commissioner of Banks and General Counsel | Joseph A. Leonard, Jr. |
| Deputy General Counsel | Gary M. Backaler |
| Consumer Assistance Unit | Consumer Assistance |