Information Technology
By the Division of Insurance
The Information Technology Group (IT) provides technical service and support to all departments of the agency. The staff is responsible for the day-to-day operations of the Division's telecommunications system, local area network, web sites, desktop personal computers, database systems, and data connections to MAGNet, the Commonwealth's Wide Area Network, as well as the private data circuit to the National Association of Insurance Commissioners (NAIC). The Group is also responsible for the development of application programs in support of each functional group in the Division. These application programs are deployed to improve business processes, to achieve increased productivity, and to otherwise support the Division in achieving its goals and objectives.
The Information Technology Group's mission statement is as follows:
| We support the mission, goals, and objectives of the Division of Insurance and provide efficient and useful services and technologies to our internal user-clients as well as to our external constituents. | |
Our hardware/software/networking infrastructure and our I.T. support and development personnel are reliable, effective and responsive. | |
We want to be known for the quality of the services we provide to our user-clients. | |
We strive for excellence and customer satisfaction in our networking, helpdesk, systems development and consulting endeavors. We are proactive in our approach and adopt a “can do” attitude in everything we attempt. | |
We constantly strive to improve on the Division of Insurance's investment in technology by safeguarding our technology assets, by constantly expanding our technical knowledge and skills, by working cooperatively with our business partners and users, and by leveraging available state and NAIC technologies for the good of the Division. |