Consumer Affairs and Business Regulation Site Map
Consumer
Advisories
- Cable & Telecom Advisories
- Cell Phones and the Do Not Call Registry
- Mortgage Foreclosure Prevention
- Power Outages and Telephone Service
- Moped? Scooter? 'Limited Use?' Know the Difference as New Rules Take Effect
- Be Wary of Phone Calls, Emails, and Text Messages - It Could be a Scam!
- Federal Stimulus Money Helps Massachusetts Unemployed
- Scholarship Scams
- April is National Car Care Month
- Your Credit Report & Credit (FICO) Score
- Travel Tips
- Protect Your Children From Identity Theft
- A Consumer Guide to Home Improvement
- How to File a Consumer Complaint
- Build a Better Credit Report
- Be Wary of Valentine's Day Scams
- Taxpayers: Avoid Refund Anticipation Loans at All Costs!
- Exercise Your Rights When Joining a Health Club
Home Improvement Contracting
- A Massachusetts Consumer Guide to Home Improvement
- Home Improvement Contractor Registration
- Home Improvement Contractor Frequently Asked Questions (FAQs)
- Check a Home Improvement Contractor's Registration
- Check a Contractor's Arbitration and Guaranty Fund History
- Selecting a Home Improvement Contractor
- Sample Home Improvement Contract
- File a Complaint against a Home Improvement Contractor
- Home Improvement Contractor Arbitration Program
- Home Improvement Guaranty Fund
Identity Theft
- Identity Theft Frequently Asked Questions
- Surviving theft of financial identity
- 201 CMR 16.00: Placing, Lifting and Removal of Security Freezes
- Executive Order 504: Order Regarding the Security and Confidentiality of Personal Information
- Report on the MGL Chapter 93H Notifications
- Protecting your financial information from "phishing"
- Identity Theft Law
Insurance
- InsureMASS Information Portal for Consumers
- Automobile Insurance
- Boat Insurance
- Credit Insurance
- Health Insurance
- Homeowners Insurance
- Life Insurance
- Pet Insurance
- Recreational Vehicle Insurance
- Renters Insurance for College Students
- Travel Insurance
- Wedding Insurance
- Workers Compensation Insurance
- How to File A Complaint
- How to Contact the Division of Insurance
- Insurance Fraud
- Disaster Information
- Consumer Alerts
- La Informacion de consumo y Pone sobre aviso
Shopping, Retail & E-Commerce
- A Basic Guide To The Massachusetts Consumer Protection Law
- Accurate Scanning and Pricing
- Additional Shopping Resources
- Automobile
- Consumer Bill of Rights
- E-commerce
- Gift Certificates Consumer Tips
- Health Clubs
- Homebuying
- Insurance Information
- Local Consumer Groups
- Resolve a Problem
- Shopping Rights
- Travel
Informacion para consumidores en español
- Carta de Reclamación de 30 días
- Guía para la transición de televisión analógica a televisión digital
- Derechos y Obligaciones del Inquilino
- Derechos y Responsabilidades del Arrendador
- Guía para el Consumidor de Massachusetts para Mejoras en el Hogar
- Ley de Automóviles Nuevos y Arrendados Defectuosos
- Ley de Garantía de Vehículos Usados
- Recursos de la ejecucion hipotecaria
- Tribunales de Reclamaciones Menores
Informacao para consumidores em portugues
- Carta de Requerimento de 30 Dias
- Direitos e Responsabilidades do Locador
- Direitos e Responsabilidades do Locatário
- Guía para el Consumidor de Massachusetts para Mejoras en el Hogar
- Juizado de Pequenas Causas
- Lei de Garantia de Veículos Usados
- Lei de Veículos Novos e Arrendados com Defeito
- Direitos Do Rendeiro: O que rendeiros em propriedades execucao de hipoteca necessitam saber
Business
Identity Theft
- Frequently Asked Questions Regarding 201 CMR 17.00
- Requirements for Security Breach Notifications under Chapter 93H
- Executive Order 504: Order Regarding the Security and Confidentiality of Personal Information
- Report on the MGL Chapter 93H Notifications
- Small Business Guide for Formulating a Comprehensive Written Information Security Program
- 201 CMR 17.00 Compliance Checklist
- Written Comments and Testimony Related to January 16, 2009 Public Hearing on 201 CMR 17.00 Amendments
- 201 CMR 17.00 Standards for the Protection of Personal Information of Residents of the Commonwealth
- Transcript of Public Hearing Held January 16, 2009 in Connection with Promulgation of 201 CMR 17.00
Landlords, Real Estate
- Landlord Rights & Responsibilities
- Direitos e Responsabilidades do Locador
- Derechos y Responsabilidades del Arrendador
- MA Laws About Tenant/Landlord Rights
- Housing Discrimination Complaints
- Eviction Information
- Tenant Rights & Responsibilities
- Direitos e Responsabilidades do Locatário
- Derechos y Obligaciones del Inquilino
Licensee
License Types, Forms & Requirements
- Agriculture, forestry, fishing, animals
- Banks & Banking
- Communications, utilities
- Construction, repair & maintenance
- Education & childcare services
- Employment Agencies
- Environmental
- Finance, insurance, real estate
- Healthcare & social work
- Housing & home improvement
- Insurance
- Manufacturing
- Professional Licenses
- Public safety & legal
- Retail trade, services, food & lodging
- Recreation, sports, tourism, entertainment
- Transportation & shipping
- Recreation, sports, tourism, entertainment
Division of Professional Licensure Boards
- Board of Registration in Allied Health Professionals
- Board of Registration of Allied Mental Health and Human Services Professionals
- Board of Registration of Architects
- Board of Registration of Barbers
- Board of Certification of Health Officers
- Board of Registration of Chiropractors
- Board of Registration of Cosmetologists
- Board of Registration of Dietitians and Nutritionists
- Board of Registration of Dispensing Opticians
- Board of State Examiners of Electricians
- Board of Registration of Electrologists
- Board of Registration of Funeral Directors and Embalmers
- Board of Registration of Hearing Instrument Specialists
- Board of Registration of Home Inspectors
- Board of Registration of Landscape Architects
- Board of Registration of Massage Therapy
- Board of Certification of Operators of Drinking Water Supply Facilities
- Board of Registration in Optometry
- Board of State Examiners of Plumbers and Gas Fitters
- Board of Registration in Podiatry
- Board of Registration of Professional Engineers and Professional Land Surveyors
- Board of Public Accountancy
- Board of Registration of Psychologists
- Board of Registration of Radio and Television Technicians
- Board of Registration of Real Estate Appraisers
- Board of Registration of Real Estate Brokers & Salespersons
- Board of Registration of Sanitarians
- Board of Examiners of Sheet Metal Workers
- Board of Registration of Social Workers
- Board of Registration in Speech-Language Pathology and Audiology
- Board of Registration in Veterinary Medicine
- Board Members Needed
- Division of Health Professions Licensure (DHPL) Boards