Welcome to the Office of Consumer Affairs Website

At OCABR, we are committed to protecting consumers through consumer advocacy and education.  We also work to ensure that the businesses our agencies regulate treat all Massachusetts consumers fairly.  The Division of Banks, Division of Insurance, Division of Professional Licensure, Division of Standards, State Racing Commission, and the Department of Telecommunication and Cable all fall under the OCABR umbrella and help us to fulfill our critical mission of building better businesses and smarter consumers.

Our website is meant to help you be a more informed consumer and we hope that you are able to find the information you need here with relative ease.  If you have specific questions or wish to file a consumer complaint, please contact our toll-free Consumer Hotline at (888) 283-3757 or at (617) 973-8787 weekdays from 9 a.m. to 4:30 p.m.  You may also e-mail us a question or complaint by accessing the link under “Key Resources” on our homepage.

Sincerely,

Barbara Anthony, Undersecretary
Office of Consumer Affairs and Business Regulation

Our Mission Statement

The Office of Consumer Affairs and Business Regulation empowers Massachusetts consumers through education and outreach and maintains a fair and competitive marketplace.