Attorney General Maura Healey is the chief lawyer and law enforcement officer of the Commonwealth of Massachusetts. In addition, her office is an advocate and resource for the Commonwealth and its residents in many areas, including protecting consumers, combating fraud and corruption, protecting civil rights, and promoting meaningful economic recovery.
The main office of the Attorney General is located in Boston. Regional offices are located in Western, Central and Southeastern Massachusetts, allowing residents statewide access to services and information. View the Contact Us page for more information.
The Office of the Attorney General is organized into six Bureaus: Executive; Criminal; Energy and Environment; Government; Health Care and Fair Competition and Public Protection and Advocacy. Each bureau is divided into divisions and teams. These Bureaus and Divisions have distinct missions, but work closely together to ensure the Attorney General’s Office provides the highest level of public protection.
The Executive Bureau provides administration, public information, and policy development support for the Office, as well as operational, information technology, human resources, and fiscal management services for the Office. Executive Bureau leadership includes the First Assistant Attorney General, Deputy Attorneys General, and the Chief of Staff. Divisions within the Executive Bureau include: Office of the State Solicitor, General Counsel’s Office; Policy and Government; Community Engagement; Child and Youth Protection Unit, Information Technology; Human Resources; Communications; Budget; the Law Library; and Victim/Witness Services.
The Criminal Bureau works to protect the public by investigating and prosecuting a wide range of criminal cases. These include public corruption, financial fraud, and other violations of the public trust, organized crime, major narcotic offenses, appellate issues, insurance and unemployment fraud, cyber and electronic crimes, and more. The Criminal Bureau’s investigations are supported by a team of State Police detectives.
The Energy and Environment Bureau works to protect utility ratepayers and our environment, and to reduce the threat of climate change for the people and families of the Commonwealth. As the state’s Ratepayer Advocate, the Bureau’s Energy and Telecommunications Division represents consumers in matters involving the price and delivery of natural gas, electricity and telecommunication services before state and federal regulators. The Bureau’s Environmental Protection Division and Environmental Crimes Strike Force enforce the laws that protect our air and water, preserve our lands and open space, require the clean-up of contaminated sites, and govern the use of pesticides and the handling and disposal of hazardous waste. The Bureau’s integration of energy and environmental advocacy ensures that our office speaks with one voice in addressing the intertwined ratepayer and environmental protection matters that impact the Commonwealth and our residents.
The Government Bureau represents the Commonwealth, its agencies, and officials in many types of civil litigation. In addition, the Government Bureau defends Commonwealth employees from civil claims made against them resulting from the performance of their duties. The Bureau develops and maintains close working relationships with the agencies it represents, often providing them guidance and advice where advance legal consultation may prevent unnecessary litigation and costly lawsuits. The Government Bureau initiates affirmative litigation in the public interest, on behalf of the Commonwealth and its residents.
The Health Care and Fair Competition Bureau aligns those divisions within the Attorney General’s Office that routinely touch upon the Massachusetts health care sector in fundamental ways. The work of the bureau includes overseeing public charities, preventing anticompetitive or fraudulent practices by providers of health care products and services within the Commonwealth, safeguarding rights of health care consumers, and combating fraud and abuse in the MassHealth system. The divisions within the Health Care and Fair Competition Bureau bring affirmative litigation on behalf of Massachusetts consumers and taxpayers, maintain a health care help line and mediation service, and engage in advocacy and policy initiatives to ensure access to quality, affordable health care in our state. In addition, many of the divisions work on cases and issues beyond the health care arena, such as overseeing a wide variety of charitable organizations, combatting fraud across the spectrum of government contracting, and investigating anticompetitive behavior in all manner of businesses.
The Public Protection and Advocacy Bureau uses investigation, litigation, and other advocacy to enforce laws protecting the Commonwealth. The Bureau works towards meaningful economic recovery for Massachusetts by tackling the economic and mortgage foreclosure crisis with a multifaceted and aggressive strategy. The Bureau works to protect consumers from unfair and deceptive activity, enforces state and federal civil rights laws, ensuring access and equal opportunity for all residents, pursues complex insurance and finance cases on behalf of residents or government entities. The Bureau is supported by a team of skilled civil investigators.
To provide the highest-quality services and access for all the Commonwealth’s residents, the Attorney General maintains offices in Eastern, Western, Central and Southeastern Massachusetts. Regional office staff include lawyers, labor inspectors, consumer specialists, and administrative staff who are knowledgeable about the statewide activities of the Attorney General’s Office and have also developed special relationships with local, regional, and community resources. The regional offices work closely with local community organizations to provide outreach and education programs on important consumer and public safety issues.
Staff in each regional office will be able to:
- Evaluate whether we can help you preparing or file a complaint;
- Give you basic information about the law or your rights on issues of concern; or
- Refer you to the appropriate community organization or other government agency which may be best able to provide assistance.
The Attorney General’s Office also runs a statewide Consumer Advocacy & Response Division (CARD) , and supports over thirty regional local consumer programs, which you may choose to contact.
Note: The Attorney General’s Office is not authorized to provide legal advice or representation to individuals. We may suggest that you find a private attorney to help you. If so, we can also provide information on resources that are available to help you locate an attorney.
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