The Division is responsible for overseeing more than 23,000 public charities in Massachusetts, including ensuring appropriate application of charitable assets, investigating allegations and initiating enforcement actions in cases of breach of fiduciary duty, and supporting transparency through publication of filed reports and forms.  The Division also oversees paid fundraisers, including enforcement of registration and filing requirements and prosecution of solicitation fraud.

Helpful Links

Charitable Organization Complaint Form

The Non-Profit Organizations/Public Charities Division has jurisdiction to investigate complaints that involve:

  1. misappropriation of charitable funds;
  2. fraudulent or misleading solicitation; and 
  3. unethical behavior by charitable employees or board members. The AGO generally does not become involved in governance disputes within nonprofit organizations.

The most efficient way for you to file your complaint is to use the e-complaint.

File a Charitable Organization Complaint

Please note: if you need to attach additional documentation to your complaint, you must send these by regular mail rather than electronically.

You will have the opportunity to save or to print out a copy of your complaint. You must have Adobe Reader installed on your computer to access the form. This program is available to download for free on the Adobe website.

File by Mail with Supporting Documentation

To file a complaint with supporting documents via regular mail, you may complete the e-complaint form and click the "Download a Copy of your Complaint" link. This will launch a PDF, click the "open" box and then print as appropriate. You will also be able to save a copy of your complaint this way.

You must have Adobe Reader installed on your computer to access the form. This program is available to download for free on the Adobe website.

Please send a copy of the complaint and any supporting documentation to:

Office of the Attorney General
Non-Profits/Public Charities Division
One Ashburton Place, 18th Floor
Boston, MA 02108”