In 2007, Attorney General Martha Coakley formed a new division within the Attorney General’s Office to place a heightened focus on promoting the interests of consumers as Massachusetts undertook its landmark health reform effort. Since then, the Health Care Division has been at the forefront of health care advocacy, enforcement, and consumer protection.  The Division  enforces health care laws to protect the rights of Massachusetts consumers and to halt unfair or deceptive practices that may harm consumers. The Health Care Division has returned tens of millions of dollars to Massachusetts through successful litigation against numerous health plans, health care providers, and pharmaceutical companies. 

The Health Care Division works to promote public health and to improve the efficiency and effectiveness of the health care system.  During the past three years, the Division has conducted groundbreaking examinations of health care cost trends and cost drivers that have directly led to new laws that have increased the transparency of the health care market and encouraged more efficient health care purchasing.  The Division also provides guidance and public reporting on the community benefits offered by nonprofit hospitals and health plans through the innovative Community Benefits Program.

The Health Care Division also operates a health care hotline to help consumers understand their health care rights and to mediate consumer disputes with health care payers and providers.   The Division receives and responds to thousands of helpline calls and written complaints each year.

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To find out if your complaint is appropriate for the Health Care Division contact us at our helpline: 888-830-6277