In 2007, Attorney General Martha Coakley formed a new division within the Attorney General’s Office to focus specifically on health care. Since then, the Health Care Division has been at the forefront of health care advocacy, enforcement, and consumer protection.

The Division protects consumers from deceptive practices and fraud; investigating and litigating cases involving health insurers, health providers, and pharmaceutical companies. The Health Care Division works to promote public health and reduce disparities. In 2010, the Division released a landmark report that brought Massachusetts to the front of national discussions on the cost of health care. The Division actively assists in health reform efforts, working with the Commonwealth Connector and the Health Care Quality & Cost Council. The Health Care Division also provides guidance and support for nonprofit hospitals and healthcare providers through the innovative Community Benefits Program.

Employing a team of mediators, the Health Care Division receives more than 5000 helpline calls, mediates more than 1000 written complaints, and recovers hundreds of thousands of dollars for consumers each year. The Division pursues companies who prey on the elderly and the disadvantaged, preventing them from operating inside Massachusetts.

In 2010 alone, the Division recovered $1.35 million for the Commonwealth and its residents. The Division is committed to protecting consumers and is pioneering strategies to improve enforcement, consumer advocacy, and contain health care costs.


Filing a Health Care Complaint

If you have problems with health insurance claims or medical bills, or think you may have fallen victim to a scam, the Attorney General's Health Care Division may be able to assist you.

You may first want to contact the Attorney General's Health Care hotline at (888) 830-6277 in order to discuss your questions and concerns. When you submit a complaint to the Health Care Division, be sure to describe your problem in detail, including steps you have taken to resolve the problem. Save all the documents related to your problem, such as bills, insurance documents and letters. Though you will not be able to submit these documents electronically with your complaint, you may be asked to provide this information by mail or fax.

Click here to file a health care complaint

Please note that the Attorney General cannot provide legal advice to any individual and cannot act as an individual's attorney. If you have questions concerning the specific application or interpretation of the law, please contact a private attorney.


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