In 1983, the Attorney General's Office pioneered the Face-to-Face (FTF) Mediation Program, adding a more formal mediation process to the continuum of services that help consumers resolve disputes. The Attorney General's Office currently funds 15 FTF community mediation programs serving more than two-thirds of the cities and towns and 49 District Courts throughout the Commonwealth.

AGO-funded programs are located in Beverly, Brockton, Brookline, Cambridge, Cape Cod, Framingham, Greenfield, Haverhill, Leominster, Lowell, New Bedford, Orange, Pittsfield, Somerville, Springfield, and Worcester. Similar to the Local Consumer Programs, they are funded by grants from the Attorney General's Office. They provide a traditional, face-to-face mediation service to support the resolution of consumer and landlord/tenant disputes.

The mediators are trained and certified in mediation skills and techniques in compliance with statutory requirements. Mediations are confidential and can be conducted at various stages of disputes. Consumers can seek mediation through a FTF program after an unsuccessful LCP mediation or before or after filing a complaint in the Small Claims Court.

FTF programs receive their cases from the Attorney General's Office and through referrals from the courts, community agencies, and LCPs. Mediation sessions are held at small claims courts, as well as at the FTF program's offices. Each program also recruits, trains, and supervises a pool of volunteer mediators.

The Attorney General's Office provides oversight and support of the FTF programs through program monitoring, technical support and training, and site visits.

A printable list of Face-to-Face Mediation Programs will be available after July 1st.

Download a copy of the AGO Consumer Complaints and Mediation Services Brochure (PDF) pdf format of Mediation-Brochure.pdf

 

Face-to-Face Mediation Programs for FY 2015

Berkshire County

Berkshire County Regional Housing Authority.
1 Fenn Street, 4th Floor
Pittsfield , MA 01201

Brad Gordon, Executive Director
Phone: (413) 443-7138
Fax: (413) 443-8137
Email address: millieb@bcrha.com
Website: http://www.bcrha.com/

Service Area Included District Courts of : Northern Berkshire, Southern Berkshire, and Pittsfield (including the towns of Adams, Alford, Barrington, Becket, Cheshire, Clarksburg, Dalton, Drury, East Otis, Egremont, Florida, Glendale, Great Barrington, Hancock, Hinsdale, Housatonic, Lanesborough, Lee, Lenox, Mill River, Monterey, Montville, Mount Washington, New Ashford, New Marlborough, North Adams, Otis, Peru, Pittsfield, Richmond, Sandisfield, Savoy, Sheffield, Stockbridge, Tyringham, Washington, West Stockbridge, Williamstown, and Windsor).

 

Beverly

North Shore Community Mediation, Inc.
100 Cummings Center, Suite 307J
Beverly, MA 01915

Cynthia McClorey, Program Director
Phone: (978) 232-1212
Email address: info@nsmediation.org
Website: www.nsmediation.org

Service Area Includes District Courts of: Gloucester, Salem and Peabody (including the towns of Beverly, Danvers, Essex, Gloucester, Lynnfield, Middleton, Manchester-by-the-Sea, Peabody, Rockport, and Salem).

 

Brockton

Greater Brockton Center for Dispute Resolution
215 Main St., Suite 207
P.O. Box 7610
Brockton, MA 02303-7610

Ron Fredey, Program Coordinator
Phone: (508) 897-2867
Email address: mediators@gbcdr.org
Email address: rfredey@gmail.com
Website: www.gbcdr.org

Service Area Includes District Courts of: Brockton (including the towns of Abington, Avon, Bridgewater, Brockton, Duxbury, East Bridgewater, Easton, Franklin, Hanover, Hanson, Hingham, Holbrook, Kingston, Mansfield, Middleboro, Norton, Pembroke, Plymouth, Quincy, Randolph, Raynham, Rockland, South Easton, Taunton, West Bridgewater and Whitman).

 

Brookline

Primary Address:
Metropolitan Mediation Services
40 Webster Place
Brookline, MA 02445
Phone: 617-241-0300

Alternate Address and Parent Corporation Home:
Brookline Community Mental Health Center, Inc.
41 Garrison Road
Brookline, MA 02445
Phone: 617-277-8107

Metropolitan Mediation Services Director: Joshua Jacks
Brookline Community Mental Health Center Executive Director: Cindy Price
Email address: consumer@metromediation.org
Website: www.metromediation.org

Service Area Includes District Courts of: Boston, Brookline, Chelsea, Newton, and Stoughton (including the towns of Avon, Boston, Brookline, Canton, Chelsea, Newton, Revere, Sharon, Stoughton).

 

Cambridge

Community Dispute Settlement Center, Inc.
60 Gore Street
Cambridge, MA 02141

Danae Kristiansen
Phone: (617) 876-5376
Email: cdscintake@communitydispute.org
Website: www.communitydispute.org

Service Area Includes District Courts of: Cambridge, Waltham, and Woburn (including the towns of Arlington, Belmont, Burlington, Cambridge, North Reading, Reading, Stoneham, Waltham, Watertown, Weston, Wilmington, Winchester, and Woburn).

 

Cape Cod

Cape Cod Dispute Resolution Center Inc. (d/b/a Cape Mediation)
P.O. Box 193
(22 Old Tote Road)
Orleans, MA 02653

Nancy Fleming, Executive Director
Deborah Fish, Mediation Director
Phone/Fax: (508) 240-1717
Email address: info@capemediation.org
Website: www.capemediation.org

Service Area Includes District Courts of: Barnstable, Falmouth, Nantucket, and Orleans (including the towns of Barnstable, Bourne, Brewster, Chatham, Dennis, Eastham, Falmouth, Harwich, Mashpee, Nantucket, Orleans, Provincetown Sandwich, Truro, Wellfleet, and Yarmouth).

 

Fitchburg

Mediation Services of North Central Mass., Inc.
100 Elm Street
Fitchburg, MA 01420

Charlene Hutson, Executive Director
Phone: (978) 466-9595
Fax: (978) 466-9522
Email address: mediation.ncm@verizon.net
Website: www.mediationncm.org

Service Area Includes District Courts of: Fitchburg, Gardner, Leominster, and Winchendon (including the towns of Ashburnham, Fitchburg, Gardner, Holden, Hubbardston, Lancaster, Leominster, Lunenburg, Princeton, Royalston, Templeton, Westminster and Winchendon.)

 

Framingham

MetroWest Mediation Services, Inc.
(Formally Framingham Court Mediation Services, Inc.)
600 Concord Street
Framingham, MA 01702

Tal Lieber, Executive Director
Phone: (508) 872-9495
Fax: (508) 872-9764
Email address: info@metrowestmediationservices.org
Website: www.metrowestmediationservices.org

Service Area Includes District Courts of: Concord, Framingham, Marlborough and Natick (including the towns of Acton, Ashland, Bedford, Carlisle, Concord, Framingham, Hopkinton, Hudson, Lexington, Lincoln, Marlboro, Maynard, Natick, Sherborn, Stow, Sudbury, and Wayland).

 

Greenfield

The Mediation & Training Collaborative
277 Main St. Suite 401
Greenfield, MA 01301-3267

Betsy Williams, Co-Director
Jade Barker, Co-Director
Phone: (413) 774-7469
Fax: (413) 774-7460
Email address: mediation@communityaction.us
Website: www.mediationandtraining.org

Service Area Includes District Courts of: Greenfield, Holyoke and Northampton (including the towns of Amherst, Ashfield, Belchertown, Bernardston, Buckland, Charlemont, Chesterfield, Colrain, Conway, Cummington, Deerfield, Easthampton, Erving, Gill, Goshen, Granby, Greenfield, Hadley, Hatfield, Hawley, Heath, Holyoke, Huntington, Leverett, Leyden, Middlefield, Monroe, Montague, New Salem, Northfield, Northampton, Orange, Pelham, Plainfield, Rowe, Shelburne, Shutesbury,Southampton, South Hadley, Sunderland, Warwick, Wendell, Westhampton, Whately, and Williamsburg).

 

Haverhill

North Essex Mediators of Community Action, Inc.
3 Washington Square, 4th Floor
Haverhill, MA 01832

Thomas Joy, Program Director
Phone: (978) 373-1971
Fax: (978) 373- 8966
Email address: tjoy@communityactioninc.org
Website: www.communityactioninc.org

Service Area Includes District Courts of: Haverhill, Ipswich, Lawrence, and Newburyport (including the towns of Amesbury, Boxford, Byfield, Georgetown, Groveland, Hamilton, Haverhill, Ipswich, Manchester, Merrimac, Newbury, Newburyport, Rowley, Salisbury, Topsfield, Wenham, West Newbury, West Boxford).

 

Lowell

Middlesex Community College Law Center
33 Kearney Square
Lowell, MA 01852

Ken Dunn, Program Director
Martha Wright, Coordinator
Phone: (978) 656-3342
Fax: (978) 441-1749
Email address: Mediation@middlesex.mass.edu
Website: https://www.middlesex.mass.edu/lawcenter

Service Area Includes District Courts of: Ayer, Concord, Lowell, and Waltham (including the towns of Ashby, Ayer, Billerica, Burlington, Devens, Dracut, Dunstable, Chelmsford, Groton, Littleton, Lowell, Lunenburg, North Reading, Pepperell, Reading, Shirley, Tewksbury, Tyngsboro, Westford, Wilmington, and Woburn).

 

New Bedford

New Bedford City Hall
Department of Community Services
City Hall, Room 221
133 William St.
New Bedford, MA 02740

Marci Pina-Christian, Human Services Coordinator
Phone: (508) 979-1693
Email Address: marcelina.pina-christian@newbedford-ma.gov

Service Area Includes District Court of: Fall River (including the towns of Acushnet, Assonet, Attleboro, Berkley, Dartmouth, Dighton, Fall River, Fairhaven, Freetown, Lakeville, Marion, Mattapoisett, New Bedford, North Attleboro, Rehoboth, Rochester, Seekonk, Somerset, Swansea, Wareham, and Westport)

 

Orange

Quabbin Mediation
13 South Main Street
Orange, MA 01364

Wendy Foxmyn
Phone: 978-544-6142
Toll-free: 888-924-2600
Website: www.quabbinmediation.org

Service Area Includes District Courts of: Belchertown, Eastern Hampshire, Orange, and Palmer (including towns of Amherst, Athol, Belchertown, Brimfield, East Longmeadow, Erving, Granby, Hadley, Hampden, Holland, Leverett, Ludlow, Monson, New Salem, Orange, Palmer, Pelham, Shutesbury, South Hadley, Wales, Ware, Warwick, Wendell, and Wilbraham).

 

Somerville

Somerville Mediation Program
81 Highland Ave.
Somerville, MA 02143

Alice Comack, Program Director
Tracey Maimon, Coordinator
Phone: (617) 625-6600, ext. 6146
Fax: (617) 629-4763
Email Address: acomacksmp@yahoo.com
Website: www.somervillecdc.org

Service Area Includes District Courts of: Somerville (including the towns of Arlington, Belmont, Braintree, Cambridge, Canton, Chelsea, Cohassett. Dedham, Everett, Lynn, Malden, Marblehead, Medford, Melrose, Nahant, Needham, Norfolk, Norwood, Revere, Saugus, Somerville, Stoughton, Swampscott, Walpole, Wakefield, Wellesley, Westwood, Weymouth, Winthrop).

 

Springfield

Dispute Resolution Services, Inc.
115 State St.
P.O. Box 30023
Springfield, MA 01103

Leo Florian, Executive Director
Phone: (413) 787-6480
Fax: (413) 788-9685
Email address: drs.inc@verizon.net
Website: www.drsmediation.com

Service Area Includes District Courts of: Chicopee, Springfield and Westfield (including the towns of Agawam, Blandford, Chester, Chicopee, Granville, Holyoke, Longmeadow, Montgomery, Russell, Southwick, Springfield, Tolland, Wales, West Springfield, and Westfield).

 

Worcester

Family Services of Central Massachusetts Mediation
31 Harvard Street
Worcester, MA 01609

Suzanne Aymes, Community Mediation Coordinator
Phone: (508) 756-4646
Fax: (508) 791-4755
Email address: saymes@fscm.org
Website: www.fscm.org

Service Area Includes District Courts of: Dudley, Milford and Worcester(including the towns of Auburn, Bellingham, Charlton, Dudley, Hopedale, Mendon, Milford, Millbury, Oxford, Southbridge, Sturbridge, Upton, Webster, and Worcester).