In 1983, the Attorney General's Office pioneered the Face-to-Face (FTF) Mediation Program, adding a more formal mediation process to the continuum of services that help consumers resolve disputes. The Attorney General's Office currently funds 15 FTF community mediation programs serving more than two-thirds of the cities and towns and 49 District Courts throughout the Commonwealth.
AGO-funded programs are located in Beverly, Brockton, Brookline, Cambridge, Cape Cod, Framingham, Greenfield, Haverhill, Leominster, Lowell, New Bedford, Orange, Pittsfield, Somerville, Springfield, and Worcester. Similar to the Local Consumer Programs, they are funded by grants from the Attorney General's Office. They provide a traditional, face-to-face mediation service to support the resolution of consumer and landlord/tenant disputes.
The mediators are trained and certified in mediation skills and techniques in compliance with statutory requirements. Mediations are confidential and can be conducted at various stages of disputes. Consumers can seek mediation through a FTF program after an unsuccessful LCP mediation or before or after filing a complaint in the Small Claims Court.
FTF programs receive their cases from the Attorney General's Office and through referrals from the courts, community agencies, and LCPs. Mediation sessions are held at small claims courts, as well as at the FTF program's offices. Each program also recruits, trains, and supervises a pool of volunteer mediators.
The Attorney General's Office provides oversight and support of the FTF programs through program monitoring, technical support and training, and site visits.
A printable list of Face-to-Face Mediation Programs will be available after July 1st.
Face-to-Face Mediation Programs for FY 2016
Berkshire Consumer Services Program
Berkshire County Regional Housing Authority
1 Fenn Street, 4th Floor
Pittsfield, MA 01201
Service Area: Adams, Alford, Barrington, Becket, Cheshire, Clarksburg, Dalton, Drury, East Otis, Egremont, Florida, Glendale, Great Barrington, Hancock, Hinsdale, Housatonic, Lanesborough, Lee, Lenox, Mill River, Monterey, Montville, Mount Washington, New Ashford, New Marlborough, North Adams, Otis, Peru, Pittsfield, Richmond, Sandisfield, Savoy, Sheffield, Stockbridge, Tyringham, Washington, West Stockbridge, Williamstown, and Windsor
North Shore Community Mediation, Inc.
100 Cummings Center, Suite 307J
Beverly, MA 01915
Service Area Includes District Courts of: Gloucester, Salem and Peabody (including the towns of Beverly, Danvers, Essex, Gloucester, Lynnfield, Middleton, Manchester-by-the-Sea, Peabody, Rockport, and Salem).
Greater Brockton Center for Dispute Resolution
215 Main St., Suite 207
P.O. Box 7610
Brockton, MA 02303-7610
Service Area Includes District Courts of: Brockton (including the towns of Abington, Avon, Bridgewater, Brockton, Duxbury, East Bridgewater, Easton, Franklin, Hanover, Hanson, Hingham, Holbrook, Kingston, Mansfield, Middleboro, Norton, Pembroke, Plymouth, Quincy, Randolph, Raynham, Rockland, South Easton, Taunton, West Bridgewater and Whitman).
Metropolitan Mediation Services
40 Webster Place
Brookline, MA 02445
Alternate Address and Parent Corporation Home:
Brookline Community Mental Health Center, Inc.
41 Garrison Road
Brookline, MA 02445
Service Area Includes District Courts of: Boston, Brookline, Chelsea, Newton, and Stoughton (including the towns of Avon, Boston, Brookline, Canton, Chelsea, Newton, Revere, Sharon, Stoughton).
Community Dispute Settlement Center, Inc.
60 Gore Street
Cambridge, MA 02141
Service Area Includes District Courts of: Cambridge, Waltham, and Woburn (including the towns of Arlington, Belmont, Burlington, Cambridge, North Reading, Reading, Stoneham, Waltham, Watertown, Weston, Wilmington, Winchester, and Woburn).
1035 Cambridge St. #12
Cambridge, Massachusetts 02141
Service Area Includes District Courts of: Malden (including the towns of Malden, Melrose, Everett, and Wakefield).
Cape Cod Dispute Resolution Center Inc. (d/b/a Cape Mediation)
P.O. Box 193
(22 Old Tote Road)
Orleans, MA 02653
Service Area Includes District Courts of: Barnstable, Falmouth, Nantucket, and Orleans (including the towns of Barnstable, Bourne, Brewster, Chatham, Dennis, Eastham, Falmouth, Harwich, Mashpee, Nantucket, Orleans, Provincetown Sandwich, Truro, Wellfleet, and Yarmouth).
Mediation Services of North Central Mass., Inc.
100 Elm Street
Fitchburg, MA 01420
Service Area Includes District Courts of: Fitchburg, Gardner, Leominster, and Winchendon (including the towns of Ashburnham, Fitchburg, Gardner, Holden, Hubbardston, Lancaster, Leominster, Lunenburg, Princeton, Royalston, Templeton, Westminster and Winchendon.)
MetroWest Mediation Services, Inc.
(Formally Framingham Court Mediation Services, Inc.)
600 Concord Street
Framingham, MA 01702
Service Area Includes District Courts of: Concord, Framingham, Marlborough and Natick (including the towns of Acton, Ashland, Bedford, Carlisle, Concord, Framingham, Hopkinton, Hudson, Lexington, Lincoln, Marlboro, Maynard, Natick, Sherborn, Stow, Sudbury, and Wayland).
The Mediation & Training Collaborative
277 Main St. Suite 401
Greenfield, MA 01301-3267
Service Area Includes District Courts of: Greenfield, Holyoke and Northampton (including the towns of Amherst, Ashfield, Belchertown, Bernardston, Buckland, Charlemont, Chesterfield, Colrain, Conway, Cummington, Deerfield, Easthampton, Erving, Gill, Goshen, Granby, Greenfield, Hadley, Hatfield, Hawley, Heath, Holyoke, Huntington, Leverett, Leyden, Middlefield, Monroe, Montague, New Salem, Northfield, Northampton, Orange, Pelham, Plainfield, Rowe, Shelburne, Shutesbury,Southampton, South Hadley, Sunderland, Warwick, Wendell, Westhampton, Whately, and Williamsburg).
North Essex Mediators of Community Action, Inc.
3 Washington Square, 4th Floor
Haverhill, MA 01832
Service Area Includes District Courts of: Haverhill, Ipswich, Lawrence, and Newburyport (including the towns of Amesbury, Boxford, Byfield, Georgetown, Groveland, Hamilton, Haverhill, Ipswich, Manchester, Merrimac, Newbury, Newburyport, Rowley, Salisbury, Topsfield, Wenham, West Newbury, West Boxford).
Middlesex Community College Law Center
33 Kearney Square
Lowell, MA 01852
Service Area Includes District Courts of: Ayer, Concord, Lowell, and Waltham (including the towns of Ashby, Ayer, Billerica, Burlington, Devens, Dracut, Dunstable, Chelmsford, Groton, Littleton, Lowell, Lunenburg, North Reading, Pepperell, Reading, Shirley, Tewksbury, Tyngsboro, Westford, Wilmington, and Woburn).
New Bedford City Hall
Department of Community Services
City Hall, Room 221
133 William St.
New Bedford, MA 02740
Marci Pina-Christian, Human Services Coordinator
Phone: (508) 979-1693
Email Address: firstname.lastname@example.org
Service Area Includes District Court of: Fall River (including the towns of Acushnet, Assonet, Attleboro, Berkley, Dartmouth, Dighton, Fall River, Fairhaven, Freetown, Lakeville, Marion, Mattapoisett, New Bedford, North Attleboro, Rehoboth, Rochester, Seekonk, Somerset, Swansea, Wareham, and Westport)
Somerville Mediation Program
81 Highland Ave.
Somerville, MA 02143
Service Area Includes District Courts of: Somerville (including the towns of Arlington, Belmont, Braintree, Cambridge, Canton, Chelsea, Cohassett. Dedham, Everett, Lynn, Malden, Marblehead, Medford, Melrose, Nahant, Needham, Norfolk, Norwood, Revere, Saugus, Somerville, Stoughton, Swampscott, Walpole, Wakefield, Wellesley, Westwood, Weymouth, Winthrop).
Dispute Resolution Services, Inc.
115 State St.
P.O. Box 30023
Springfield, MA 01103
Service Area Includes District Courts of: Chicopee, Springfield and Westfield (including the towns of Agawam, Blandford, Chester, Chicopee, Granville, Holyoke, Longmeadow, Montgomery, Russell, Southwick, Springfield, Tolland, Wales, West Springfield, and Westfield).
Family Services of Central Massachusetts Mediation
31 Harvard Street
Worcester, MA 01609
Service Area Includes District Courts of: Dudley, Milford and Worcester (including the towns of Auburn, Bellingham, Charlton, Dudley, Hopedale, Mendon, Milford, Millbury, Oxford, Southbridge, Sturbridge, Upton, Webster, and Worcester).