As part of our services to consumers, the Attorney General's Office provides grants to a statewide network of Local Consumer Programs (LCPs). These nonprofit programs handle many consumer complaints in their own regions of the state where their local knowledge and community involvement enable them to provide effective assistance to consumers, allowing the Attorney General's Office to focus on statewide patterns of deceptive and unfair trade practices and on more complex complaints.

There are currently 18 LCPs partnering with the Attorney General's Office to assist consumers.

The LCPs provide information to callers concerning state and federal consumer protection laws. In addition, they offer free voluntary phone-based mediation services to consumers who have filed complaints concerning problems they may have encountered with businesses. The staff of the LCPs receive over 10,000 written complaints each year. They report a successful resolution in 70 to 80 percent of their cases.

Information gathered by the LCPs is available to the Attorney General's Office. The AGO uses the information to identify trends and it may form the basis for legal actions filed on behalf of large numbers of affected consumers.

Download a copy of the AGO Consumer Complaints and Mediation Services Brochure (PDF) pdf format of Mediation-Brochure.pdf

 

Local Consumer Programs for FY 2015

Berkshire County

Berkshire County Regional Housing Authority
Consumer Services Office
1 Fenn Street, 4th Floor
Pittsfield , MA 01201

Brad Gordon, Executive Director
Phone: (413) 443-7138
Fax: (413) 443-8137
Email address: bradg@bcrha.com
Website: http://www.bcrha.com/

Service Area: Adams, Alford, Barrington, Becket, Cheshire, Clarksburg, Dalton, Drury, East Otis, Egremont, Florida, Glendale, Great Barrington, Hancock, Hinsdale, Housatonic, Lanesborough, Lee, Lenox, Mill River, Monterey, Montville, Mount Washington, New Ashford, New Marlborough, North Adams, Otis, Peru, Pittsfield, Richmond, Sandisfield, Savoy, Sheffield, Stockbridge, Tyringham, Washington, West Stockbridge, Williamstown, and Windsor.

 

Boston

City of Boston, Mayor's Office
Consumer Affairs and Licensing Division
City Hall, Room 817
Boston, MA 02201

Patricia Malone, Director of Consumer Affairs
Phone: (617) 635-3834
Fax: (617) 635-4174
Email address: mocal@cityofboston.gov
Website: www.cityofboston.gov/consumeraffairs

Service Area: Allston, Boston, Brighton, Charlestown, Dorchester, East Boston, Hyde Park, Jamaica Plain, Mattapan, Roslindale, Roxbury, South Boston, and West Roxbury.

 

Cambridge

Cambridge Consumers' Council
831 Massachusetts Avenue
Cambridge, MA 02139

Laura Nichols, Executive Director
Phone: (617) 349-6150
Fax: (617) 349-6148
Email: consumer@cambridgema.gov
Website: http://www.cambridgema.gov/consumercouncil.aspx

Service Area
: Cambridge, Somerville, and Waltham

 

Cape Cod

Consumer Assistance Council, Inc.
149 Main Street
Hyannis, MA 02601

Kimberly Denis, Executive Director
Phone: (508) 771-0700
Toll-free: (800) 867-0701
Fax: (508) 771-3011
Email address: cac@capecod.net
Website: www.consumercouncil.com

Service Area: Aquinnah, Barnstable, Bass River, Bourne, Bournedale, Brewster, Buzzard's Bay, Cataumet, Cotuit, Cummaquid, Centerville, Chappaquiddick Island, Chatham, Chathamport, Chilmark, Craigville, Dennis, Dennisport, East Dennis, East Fairhaven, East Falmouth, East Harwich, East Sandwich, Eastham, East Orleans, Edgartown, Falmouth, Forestdale, Gosnold, Gray Gable, Harwich, Harwichport, Hatchville, Hyannis, Hyannisport, Madaket, Marston Mills, Martha's Vineyard, Mashpee, Monument Beach, Nantucket, National Seashore, New Seabury, Nickerson State Park, North Chatham, North Eastham, North Falmouth, North Harwich, North Truro, Oak Bluffs, Orleans, Osterville, Otis Air Force Base, Pocasset, Provincetown, Sagamore, Sagamore Beach, Sandwich, Siasonset, South Brester, South Chatham, South Dennis, South Harwich, South Mashpee, South Orleans, South Truro, South Wellfleet, South Yarmouth, Surfside, Teaticket, Tisbury, Truro, Vineyard Haven, Waquoit, Wellfleet, West Barnstable, West Brewster, West Chatham, West Dennis, West Falmouth, West Harwich, West Tisbury, West Yarmouth, Woods Hole, Yarmouth, and Yarmouthport.

 

Franklin County

Consumer Protection Office
Northwestern District Attorney's Office
13 Conway Street
Greenfield, MA 01301

Janice Garrett, Director
Phone: (413) 512-5902
Fax: (413) 773-3278
Email address: janice.garrett@state.ma.us

Service Area: Ashfield, Athol, Bernardson, Buckland, Charlemont, Colrain, Conway, Deerfield, Erving, Gill, Greenfield, Hawley, Heath, Leverett, Leyden, Monroe, Montague, New Salem, Northfield, Orange, Rowe, Shelburne Falls, Shutesbury, South Deerfield, Sunderland, Turner's Falls, Warwick, Wendell, and Whately.

 

Hampshire County

Consumer Protection Office
Northwestern District Attorney's Office
1 Gleason Plaza
Northampton, MA 01060

Caroline Smith, Program Coordinator
Phone: (413) 586-9225
Fax: (413) 584-3635
Email address: caroline.j.smith@state.ma.us

Service Area: Amherst, Belchertown, Chesterfield, Cummington, Easthampton, Florence, Goshen, Granby, Hadley, Hatfield, Haydenville, Huntington, Leeds, Middlefield, Northampton, Pelham, Plainfield, South Hadley, Southampton, Ware, Westhampton, Williamsburg, and Worthington.

 

Haverhill

Consumer Protection Program
Haverhill Community Action, Inc.
145 Essex Street
Haverhill, MA 01832

Thomas Joy, Director
Laurie DiFruscio, Program Coordinator
Phone: (978) 373-1971 ext. 236
Fax: (978) 373-8966
Email address: tjoy@communityactioninc.org
Website: www.communityactioninc.org

Service Area: Amesbury, Beverly, Beverly Farms, Bradford, Boxford, Byfield, Essex, Georgetown, Gloucester, Groveland, Hamilton, Hawthorne, Haverhill, Ipswich, Lanesville, Magnolia, Manchester, Merrimac, Newbury, Newburyport,  Rockport, Rowley, Salisbury, Topsfield, West Boxford, West Newbury, and Wenham.

 

Lawrence

Greater Lawrence Community Action Council, Inc.
305 Essex Street
Lawrence, MA 01840

Marie Finelli, Consumer Protection Program Director
Phone: (978) 681-4990
Email address: mfinelli@glcac.org
Website: www.glcac.org

Service Area: Andover, Danvers. Lawrence, Methuen, Middleton, North Andover, Peabody.

 

Lowell

Middlesex Community College
Law Center
33 Kearney Square
Lowell, MA 01852

Kenneth A. Dunn, Director
Phone: (978) 656-3342
Fax: (978) 441-1749
Email address: lawcenter@middlesex.mass.edu
Website: https://www.middlesex.mass.edu/lawcenter

Service Area: Ashby, Ayer, Billerica, Bolton, Burlington, Chelmsford, Devens, Dracut, Dunstable, Fitchburg, Groton, Harvard, Lancaster, Leominster, Lexington, Lincoln, Littleton, Lowell, Lunenburg, North Reading, Pepperell, Reading, Shirley, Stoneham, Tewksbury, Townsend, Tyngsborough, Wakefield, Westford, Wilmington, and Woburn.

 

Medford

Medford Consumer Advisory Commission
Medford City Hall
85 George P. Hassett Drive
Medford, MA  02155

Paula Keefe, Co-Director
Patricia Wright, Co-Director
Phone: (781) 393-2460
Fax: (781) 393-2108
Email: medfordconsadv@yahoo.com

Service Area: Arlington, Everett, Malden, Medford, and Winchester

 

Metro West (Natick)

Consumer Assistance Office - Metro West, Inc.
209 West Central Street, Suite 311
Natick, MA 01760

Anne Roman, Director
Phone: (508) 651-8812
Fax: (508) 647-0661
Email: consumermw3@consumermetrowest.org
Website: www.consumermetrowest.org

Service Area: Acton, Ashland, Bedford, Bellingham, Boxborough, Carlisle, Concord, Dedham, Dover, Franklin, Framingham, Holliston, Hopkinton, Hudson, Marlborough, Maynard, Medfield, Medway, Millis, Milton, Natick, Needham, Sherborn, Stow, Sudbury, Wayland, Wellesley, Weston, and Westwood.

 

New Bedford

New Bedford City Hall
Department of Community Services
City Hall, Room 221
133 William St.
New Bedford, MA 02740

Mali M. Lim, Human Services Coordinator
Marcelina Pina-Christian, Human Services Coordinator
Phone: (508) 961-3020
Phone: (508) 979-1464
Email Address: consumer@newbedford-ma.gov

Service Area: Acushnet, Assonet, Attleboro, Berkley, Dighton, Dartmouth, Fall River, Fairhaven, Freetown, Lakeville, Marion, Mattapoisett, Middleboro, New Bedford, North Attleboro, Norton, Raynham, Rehoboth, Rochester, Seekonk, Somerset, Swansea, Taunton, Wareham, and Westport.

 

Newton-Brookline

Newton-Brookline Consumer Office
Newton City Hall
1000 Commonwealth Ave.
Newton, MA 02459

Mim Cole, Co-director
Judy Zohn, Co-director
Phone: (617) 796-1292
Fax: (617) 796-1293
Email address: consumer@newtonma.gov

Service Area: Newton, Brookline, Belmont, and Watertown.

 

Norfolk County

Consumer Protection Office
Norfolk District Attorney's Office
45 Shawmut Road
Canton, MA 02021

Joanne Dalabon, Director
Phone: (781) 830-4879
Fax: (781) 830-4801
Email address: joanne.dalabon@state.ma.us

Service Area: Canton, Norfolk, Norwood, Plainville, Quincy, Walpole, and Wrentham.

 

North Weymouth (MASSPIRG)

MASSPIRG Consumer Action Center
Whipple Center
182 Green Street
North Weymouth, MA 02191

Jeanne Foy, Director
Phone: (781) 335-0280
Fax: (781) 340-3991
Email address: jfoy@masspirg.org
Website: www.masspirg.org

Service Area: Avon, Braintree, Brockton, Easton, Foxboro, Holbrook, Mansfield, Randolph, Sharon, Stoughton, and Weymouth.

 

Revere

Consumer Affairs Office
150 Beach Street
Revere, MA 02151

Jannine Ellis, Director
Phone: (781) 286-8114
Fax: (781) 485-2788
Email address: jellis@revere.org

Service Area: Chelsea, Lynn, Lynnfield, Marblehead, Melrose, Nahant, Revere, Salem, Saugus, Swampscott, and Winthrop.

 

South Shore (Plymouth)

Consumer Aid Program
South Shore Community Action Council
265 South Meadow Road
Plymouth, MA 02360

Linda Tilley, Director
Phone: (508) 747-7575, ext. 6226
Fax: (508) 747-1250
Email address: lmtilley@sscac.org
Website: www.sscac.org

Service Area: Abington, Bridgewater, Bryantville, Carver, Cohasset, Duxbury, East Bridgewater, Halifax, Hanover, Hanson, Hingham, Hull, Humarock, Kingston, Marshfield, Norwell, Onset, Pembroke, Plympton, Plymouth, Rockland, Scituate, West Bridgewater, and Whitman.

 

Springfield

Mayor's Office of Consumer Information
36 Court Street
City Hall, Room 315
Springfield, MA 01103

Milagros Johnson, Director
Phone: (413) 787-6437
Fax: (413) 787-7781
Email address: MOCI@springfieldcityhall.com
Website: www.springfieldcityhall.com

Service Area: Agawam, Aldenville, Blandford, Bondsville, Brightwood, Brimfield, Chester, Chicomansett, Chicopee, Chicopee Falls, Clucomousette, Crescent Mills, Dayville, East Brimfield, East Longmeadow, Fairview, Feeding Hills, Forest Park, Granville, Hampden, Hampton Ponds, Holland, Holyoke, Indian Orchard, Longmeadow, Ludlow, Monson, Montgomery, North Chester, Palmer, Russell, Smith Ferry, Southwick, Springfield, Thorndike, Three Rivers, Tolland, Wales, West Brimfield, West Springfield, Westfield, Westover FIeld, Wilbraham, Willimansett, Woronoco, and Wyben.

 

Worcester

Consumer seeking assistance from Worcester County should contact the appropriate program listed below:

For the communities of: Ashburnham, Athol, Royalston, Winchendon, Phillipston, Templeton, Gardner, Westminster, Petersham, Hubbardston, Princeton, Sterling, Barre, Hardwick, New Braintree, Oakham, Rutland

Consumer Protection Office
Northwestern District Attorney's Office
13 Conway Street
Greenfield, MA 01301

Janice Garrett, Director
Phone: (413) 774-3186
Fax: (413) 773-3278
Email address: janice.garrett@state.ma.us

For the communities of Auburn, Berlin, Blackstone, Boylston, Clinton, Douglas, Grafton, Hopedale, Leicester, Mendon, Milford, Millbury, Millville, Northborough, Northbridge, Oxford,  Shrewsbury, Southborough, Sutton, Upton, Uxbridge, Webster, Westborough, and West Boylston.

Consumer Assistance Office - Metro West, Inc.
209 West Central Street, Suite 304
Natick, MA 01760

Anne Roman, Director
Phone: (508) 651-8812
Fax: (508) 647-0661
Email: consumermw3@consumermetrowest.org
Website: www.consumermetrowest.org

For the communities of Brookfield, Charlton, Dudley, East Brookfield, Holden, North Brookfield, Paxton, Southbridge, Spencer, Sturbridge, Warren, West Brookfield and Worcester.

Mayor's Office of Consumer Information
36 Court Street
City Hall, Room 315
Springfield, MA 01103

Milagros Johnson, Director
Phone: (413) 787-6437
Fax: (413) 787-7781
Email address: MOCI@springfieldcityhall.com
Website: www.springfieldcityhall.com