As part of our services to consumers, the Attorney General's Office provides grants to a statewide network of Local Consumer Programs (LCPs). These nonprofit programs handle many consumer complaints in their own regions of the state where their local knowledge and community involvement enable them to provide effective assistance to consumers, allowing the Attorney General's Office to focus on statewide patterns of deceptive and unfair trade practices and on more complex complaints.

There are currently 21 LCPs partnering with the Attorney General's Office to assist consumers.

The LCPs provide information to callers concerning state and federal consumer protection laws. In addition, they offer free voluntary phone-based mediation services to consumers who have filed complaints concerning problems they may have encountered with businesses. The staff of the LCPs receive over 10,000 written complaints each year.

Information gathered by the LCPs is available to the Attorney General's Office. The AGO uses the information to identify trends and it may form the basis for legal actions filed on behalf of large numbers of affected consumers.

Download a copy of the AGO Consumer Advocacy & Response Division Brochure  pdf format of Download a copy of the CARD Brochure

Local Consumer Programs for FY 2017

Statewide

Neighborhood of Affordable Housing, Inc.
143 Border Street, 
East Boston, MA 02128
Phone: 617-567-5882
Email contact page: noahcdc.org/askaquestion
Website: noahcdc.org

Service Area: Statewide*

*HOME OWNER/MORTGAGE CASES ONLY.  Complaints and Requests for Assistance must first be submitted to the Attorney General’s Consumer Advocacy & Response Division (CARD) for a referral to this Consumer Assistance provider

 

Berkshire County

Berkshire County Regional Housing Authority
1 Fenn Street, 4th Floor
Pittsfield , MA 01201
Phone: (413) 344-4861
Fax: (413) 443-8137
Email: katea@bcrha.com
Website: http://bcrha.com/dispute-resolutionmediation-program/

Service Area: Adams, Alford, Becker, Cheshire, Clarksburg, Dalton, Egremont, Florida, Great Barrington, Hancock, Hinsdale, Lanesborough, Lee, Lenox, Monterey, Mount Washington, New Ashford, New Marlborough, North Adams, Otis, Peru, Pittsfield, Richmond, Sandisfield, Savoy, Sheffield, Stockbridge, Tyringham, Washington, West Stockbridge, Williamstown, Windsor

 

Boston

City of Boston, Mayor's Office
Consumer Affairs and Licensing Division
City Hall, Room 817
Boston, MA 02201-2039
Phone: (617) 635-4165
Fax: (617) 635-4174
Email: mocal@boston.gov
Website: https://www.boston.gov/departments/consumer-affairs-and-licensing

Service Area: Boston, Allston, Brighton, Charlestown, Dorchester, East Boston, Hyde Park, Jamaica Plain, Mattapan, Roslindale, Roxbury, South Boston, West Roxbury

 

Cambridge

Cambridge Consumers' Council
831 Massachusetts Avenue
Cambridge, MA 02139
Phone: (617) 349-6150
Fax: (617) 349-6148
Email: consumer@cambridgema.gov
Website: https://www.cambridgema.gov/consumercouncil

Service Area
: Cambridge, Somerville, Waltham

 

Cape Cod

Consumer Assistance Council, Inc.
149 Main Street
Hyannis, MA 02601
Phone: (508) 771-0700
Toll-free: (800) 867-0701
Fax: (508) 771-3011
Email address: info@consumercouncil.com
Website: www.consumercouncil.com

Service Area: Aquinnah, Barnstable, Bass River, Bourne, Bournedale, Brewster, Buzzard's Bay, Cataumet, Cotuit, Cummaquid, Centerville, Chappaquiddick Island, Chatham, Chathamport, Chilmark, Craigville, Dennis, Dennisport, East Dennis, East Fairhaven, East Falmouth, East Harwich, East Sandwich, Eastham, East Orleans, Edgartown, Falmouth, Forestdale, Gosnold, Gray Gable, Harwich, Harwichport, Hatchville, Hyannis, Hyannisport, Madaket, Marston Mills, Martha's Vineyard, Mashpee, Monument Beach, Nantucket, National Seashore, New Seabury, Nickerson State Park, North Chatham, North Eastham, North Falmouth, North Harwich, North Truro, Oak Bluffs, Orleans, Osterville, Otis Air Force Base, Pocasset, Provincetown, Sagamore, Sagamore Beach, Sandwich, Siasonset, South Brester, South Chatham, South Dennis, South Harwich, South Mashpee, South Orleans, South Truro, South Wellfleet, South Yarmouth, Surfside, Teaticket, Tisbury, Truro, Vineyard Haven, Waquoit, Wellfleet, West Barnstable, West Brewster, West Chatham, West Dennis, West Falmouth, West Harwich, West Tisbury, West Yarmouth, Woods Hole, Yarmouth, and Yarmouthport

 

Fall River

Fall River Community Development Agency
One Government Center, 4th floor 
Fall River, MA 02722
Phone: (508) 679-0131
Fax: (508) 679-0752
Email address: ksoares@fallriverma.org
Website: www.fallriverma.org

Service Area: Fall River

 

Franklin County

Consumer Protection Office
Northwestern District Attorney's Office
13 Conway Street
Greenfield, MA 01301
Phone: (413) 512-5902
Fax: (413) 773-3278
Website: https://northwesternda.org/consumer-protection
Email address: NWD.CPU@state.ma.us

Service Area: Ashburnham, Ashfield, Athol, Barre, Bernardston, Buckland, Colrain, Conway, Deerfield, Erving, Gardner, Gill, Greenfield, Hardwick, Hawley, Heath, Hubbardston, Leverett, Leyden, Monroe, Montague, New Braintree, New Salem, Northfield, Oakham, Orange, Petersham, Phillipston, Princeton, Rowe, Royalston, Rutland, Shelburne, Shutesbury, Sterling, Sunderland, Templeton, Warwick, Wendell, Westminster, Whately, Winchendon

.

Hampshire County

Consumer Protection Office
Northwestern District Attorney's Office
1 Gleason Plaza
Northampton, MA 01060
Phone: (413) 586-9225
Fax: (413) 584-3635
Email address: NWD.CPU@state.ma.us

Service Area: Amherst, Belchertown, Chesterfield, Cummington, Easthampton, Florence, Goshen, Granby, Hadley, Hatfield, Haydenville, Huntington, Leeds, Middlefield, Northampton, Pelham, Plainfield, South Hadley, Southampton, Ware, Westhampton, Williamsburg, and Worthington

 

Haverhill

Consumer Protection Program
Haverhill Community Action, Inc.
3 Washington Square, 4th Floor
Haverhill, MA 01832

Thomas Joy, Director
Laurie DiFruscio, Program Coordinator
Phone: (978) 373-1971 ext. 236
Fax: (978) 373-8966
Email address: tjoy@communityactioninc.org
Website: www.communityactioninc.org

Service Area: Amesbury, Beverly, Beverly Farms, Bradford, Boxford, Byfield, Essex, Georgetown, Gloucester, Groveland, Hamilton, Hawthorne, Haverhill, Ipswich, Lanesville, Magnolia, Manchester, Merrimac, Newbury, Newburyport, Rockport, Rowley, Salisbury, Topsfield, West Boxford, West Newbury, and Wenham

 

Lawrence

Greater Lawrence Community Action Council, Inc.
305 Essex Street
Lawrence, MA 01840
Phone: (978) 681-4990
Email address: mfinelli@glcac.org
Website: www.glcac.org

Service Area: Andover, Danvers. Lawrence, Methuen, Middleton, North Andover, Peabody

.

Lowell

Middlesex Community College
Law Center
33 Kearney Square
Lowell, MA 01852
Phone: (978) 656-3342
Fax: (978) 441-1749
Email address: lawcenter@middlesex.mass.edu
Website: https://www.middlesex.mass.edu/lawcenter

Service Area: Ashby, Ayer, Billerica, Bolton, Burlington, Chelmsford, Devens, Dracut, Dunstable, Fitchburg, Groton, Harvard, Lancaster, Leominster, Lexington, Lincoln, Littleton, Lowell, Lunenburg, North Reading, Pepperell, Reading, Shirley, Stoneham, Tewksbury, Townsend, Tyngsborough, Wakefield, Westford, Wilmington, and Woburn

 

Medford

Medford Consumer Advisory Commission
Medford City Hall
85 George P. Hassett Drive
Medford, MA  02155
Phone: (781) 393-2460
Fax: (781) 393-2108
Email: medfordconsadv@yahoo.com

Service Area: Arlington, Everett, Malden, Medford, and Winchester

 

Metro West (Natick)

Consumer Assistance Office - Metro West, Inc.
209 West Central Street, Suite 311
Natick, MA 01760
Phone: (508) 651-8812
Fax: (508) 647-0661
Email: help@caomw.org
Website: https://caomw.org

Service Area: Acton, Ashland, Bedford, Bellingham, Blackstone, Boxborough, Carlisle, Concord, Dedham, Dover, Franklin, Framingham, Holliston, Hopedale, Hopkinton, Hudson, Marlborough, Maynard, Medway, Mendon, Milford, Millis, Millville, Milton, Natick, Needham, Northbridge, Sherborn, Stow, Sudbury, Upton, Uxbridge, Wayland, Wellesley, Weston, and Westwood

.

New Bedford

New Bedford City Hall
Department of Community Services
City Hall, Room 221
133 William St.
New Bedford, MA 02740
Phone: (508) 961-3020
Email Address: consumer@newbedford-ma.gov

Service Area: Acushnet, Attleboro, Berkley, Dighton, Dartmouth, Fairhaven, Freetown, Lakeville, Marion, Mattapoisett, Middleboro, New Bedford, North Attleboro, Norton, Raynham, Rehoboth, Rochester, Seekonk, Somerset, Swansea, Taunton, Wareham, Westport.

 

Newton-Brookline

Newton-Brookline Consumer Office
Newton City Hall
1000 Commonwealth Ave.
Newton, MA 02459
Phone: (617) 796-1292
Fax: (617) 796-1293
Email address: consumer@newtonma.gov

Service Area: Newton, Brookline, Belmont, and Watertown.

 

Norfolk County

Consumer Protection Office
Norfolk District Attorney's Office
45 Shawmut Road
Canton, MA 02021
Phone: (781) 830-4879
Fax: (781) 830-4801
Email address: joanne.dalabon@state.ma.us

Service Area: Canton, Norfolk, Norwood, Plainville, Quincy, Walpole, and Wrentham

 

North Weymouth (MASSPIRG)

MASSPIRG Consumer Action Center
Whipple Center
182 Green Street
North Weymouth, MA 02191
Phone: (781) 335-0280
Fax: (781) 340-3991
Email address: jfoy@masspirg.org
Website: www.masspirg.org

Service Area: Avon, Braintree, Brockton, Easton, Foxboro, Holbrook, Mansfield, Randolph, Sharon, Stoughton, and Weymouth

 

Revere

Consumer Affairs Office
150 Beach Street
Revere, MA 02151
Phone: (781) 286-8114
Fax: (781) 485-2788
Email address: jellis@revere.org

Service Area: Chelsea, Lynn, Lynnfield, Marblehead, Melrose, Nahant, Revere, Salem, Saugus, Swampscott, and Winthrop.

 

South Shore (Plymouth)

Consumer Aid Program
South Shore Community Action Council
71 Obery Street
Plymouth, MA 02360
Phone: (508) 747-7575, ext. 6226
Fax: (508) 747-1250
Email address: lmtilley@sscac.org
Website: www.sscac.org

Service Area: Abington, Bridgewater, Bryantville, Carver, Cohasset, Duxbury, East Bridgewater, Halifax, Hanover, Hanson, Hingham, Hull, Humarock, Kingston, Marshfield, Norwell, Onset, Pembroke, Plympton, Plymouth, Rockland, Scituate, West Bridgewater, and Whitman

 

Springfield

Mayor's Office of Consumer Information
Springfield City Hall
36 Court Street
City Hall, Room 315
Springfield, MA 01103
Phone: (413) 787-6437
Fax: (413) 787-7781
Email address: MOCI@springfieldcityhall.com
Website: www.springfield-ma.gov/

Service Area: Agawam, Blandford, Brimfield, Brookfield, Charlton, Chester, Chicopee, Douglas, Dudley, East Brookfield, East Longmeadow, Granville, Hampden, Holland, Holyoke, Longmeadow, Ludlow, Monson, Montgomery, North Brookfield, Oxford, Palmer, Russell, Southbridge, Southwick, Spencer, Springfield, Sturbridge, Sutton, Tolland, Wales, Warren, Webster, West Brookfield, West Springfield, Westfield, and Wilbraham

 

Worcester

Office of Human Rights and Disabilities
Worcester City Hall
455 Main Street, Room 101
Worcester, MA 01608
Phone: 508-799-8486
Fax: 508-799-1218
Email: humanrights@worcesterma.gov
Website: www.worcesterma.gov/ocm/human-rights

Service Area: Auburn, Berlin, Boylston, Clinton, Grafton, Holden, Leicester, Millbury, Northborough, Paxton, Shrewsbury, Southborough, West Boylston, Westborough, Worcester