Consumer Forms and Publications

• Free download of Adobe Reader 9

Consumer Complaint E-Complaint

Sample Chapter 93A "Demand Letter":

• Sample Demand Letter (PDF) 
• Sample Demand Letter (RTF) 

Auto Insurance

Attorney General's Informational Bulletin on the State of Managed Competition - November 14, 2007 (PDF) 

Attorney General's Informational Bulletin No. 2 on the State of Managed Competition - November 21, 2007 (PDF) 

Attorney General's Informational Bulletin No. 3 on the State of Managed Competition - December 10, 2007 (PDF) 

Attorney General's Informational Bulletin No. 4 on the State of Managed Competition - December 12, 2007 (PDF) 

Home and Housing

The Attorney General's Guide to Landlord/Tenant Law (PDF) 

Renting an Apartment in Massachusetts (PDF) 

Payments Related to Tenancy (PDF) 

Consumer Guide to Home Improvement (PDF) 

Guide to Manufactured Housing Community Law (PDF) 

American Dream Shattered: The Dream of Homeownership and the Reality of Predatory Lending (PDF) 

Protecting Your Investment: Understanding Home Financing and Avoiding Foreclosure (PDF)  file size 3MB

The Attorney General's Guide to Heating Assistance (PDF) 

Scams and Identity Theft

Identity Theft: It Could Happen to You:

• Identity Theft (PDF) 
• Identity Theft (RTF) 

Credit and Financial Literacy

The Attorney General's Guide to Consumer Credit (PDF) 

Fair Debt Collection (PDF) 

Fair Credit Reporting (PDF) 

Credit Card Costs (PDF) 

Billing Rights (PDF) 

The Attorney General's Guide to Retail Rights (PDF) 

Guide to Gift Cards and Certificates (PDF)