To register for the National Do Not Call Registry, call 1-888-382-1222 (TTY: 1-866-290-4326) from the phone number you want to register, or register online at www.donotcall.gov. If you register by phone, you will not receive a confirmation. If you register online, you need a working email address. The "do not call" system will send a response to that address with a link that must be clicked on within 72 hours to complete the registration.
After you register, your phone number will show up on the registry by the next day. Telemarketers have up to 31 days to get your phone number and remove it from their call lists. Telephone numbers placed on the National Registry will remain on it permanently due to the Do-Not-Call Improvement Act of 2007, which became law in February 2008. You can delete your phone number only by calling toll-free 1-888-382-1222 from the telephone number you want to delete.
The National Registry is only for personal phone numbers. Business-to-business calls and faxes are not covered by the National Do Not Call Registry. You may place your personal cell phone number on the National Do Not Call Registry. If your number is disconnected and then reconnected, you may need to re-register. In addition, there are actions that you or your telephone company might take that could cause your registered phone number to become unregistered - even if your service has not been interrupted (such as changing calling plans or other services, or changing the billing name on the account).
What Is / Is Not Covered
Placing your number on the Do Not Call Registry will stop most telemarketing calls, but not all. Because of limitations in the jurisdiction of the FTC and FCC, calls from or on behalf of political organizations, charities, and telephone surveyors would still be permitted, as would calls from companies with which you have an existing business relationship, or those to whom you've provided express agreement in writing to receive their calls.
- Only telemarketing calls are covered - that is, calls that solicit sales of goods or services.
- Any telemarketers calling U.S. consumers are covered, regardless of where they are calling from. If a company within the U.S. solicits sales through an overseas professional telemarketer, that U.S. company may be liable for any violations by the telemarketer. The FTC can initiate enforcement actions against such companies.
- Political solicitations are not covered, since they are not included in its definition of "telemarketing."
- Charities are not covered by the requirements of the national registry. However, if a third-party telemarketer is calling on behalf of a charity, a consumer may ask not to receive any more calls from, or on behalf of, that specific charity. If a third-party telemarketer calls again on behalf of that charity, the telemarketer may be subject to a fine of up to $11,000.
- Telephone surveys, if made really for the sole purpose of conducting a survey, are not covered. Callers purporting to take a survey, but also offering to sell goods or services, must comply with the National Do Not Call Registry.
If your number has been on the National Do Not Call Registry for at least 31 days and you receive a call from a telemarketer that you believe is covered by the National Do Not Call Registry, you can file a complaint at the registry's website or by calling the registry's toll-free number 1-888-382-1222 (TTY: 1-866-290-4236).
To file a complaint, you must know either the name or telephone number of the company that called you, and the date the company called you. You must provide your registered phone number. You may provide your name and address, but it's not required for you to submit a complaint.