Consumers should be aware that Massachusetts stores and other retail establishments can establish any return policy they wish, including a policy of not allowing any returns, as long as the policy is posted in a conspicuous place where the consumer is able to see it at the time of purchase.
If you have difficulty resolving a refund issue or other dispute with a merchant, you may wish to file a consumer complaint, or call our Consumer Hotline at (617) 727-8400 for additional information.
Guide to Retail Rights
The following publication, The Attorney General's Guide to Retail Rights, is designed to help you understand a few of them, especially when it comes to your every day purchases. If you have other questions about your consumer rights, please contact the Attorney General's Consumer Complaint and Information Hotline at (617) 727-8400.