Utility discounts are lower rates charged to low-income customers for gas, electricity and telephone service. Massachusetts law requires regulated utility companies to offer discounted rates to customers who receive public assistance benefits and meet income limits. Electricity or gas supplied by a municipal gas or electric department, a company that has the name of a city or town in its name, are not required to offer low-income discount rates. However, some do voluntarily offer these rates. Contact your utility company for more information.