If you are having a problem with a utility, the DPU recommends that you first contact the utility company and try to resolve the matter. If that does not resolve the issue, contact the DPU through the Online Complaint Form, or call the Consumer Division at 617-737-2836 or toll-free at 1-877-886-5066.
The AGO shares jurisdiction with the DPU in the area of electric and gas consumer complaints. Residents facing utility shut-offs or who want to report possible fraud or unfair practices should contact the Consumer Advocacy & Response Division (CARD) or contact the Consumer Hotline at (617) 727-8400. The AGO may be able to provide useful information or consumer assistance services to help you resolve your complaint. Please note that the AGO does not have authority over the price of home heating oil or gasoline.