From November 15 to March 15, Massachusetts law provides protection for residents who are struggling with their heating costs. The "winter moratorium" prevents gas and electric companies from shutting off your heating fuel because of your inability to pay for it. Also, they cannot shut off a service that you need to run your residential heating system. Charges will continue to be applied during this period and the customer will still owe the utility company for the provided service, and consumers should still pay what they can afford during this time. Contact your energy utility to negotiate a payment plan to cover these accrued heating charges. The moratorium does not apply to debt accrued before November 15.

In addition to the winter moratorium, Massachusetts provides some additional protections from utility shutoffs for those who quality.