The Attorney General's Fair Labor Division Market Basket Hotline: (617) 963-2400.

The Attorney General’s Fair Labor Division provides the following information in an effort to provide answers to the most frequently asked questions we are receiving from Market Basket workers.

  • Any Massachusetts worker whose employment is involuntarily terminated must be paid all wages that are due on the same day you are laid off or otherwise involuntarily terminated, no matter when it falls in the pay period.
  • Wages include compensation for hours worked, tips, earned vacation pay, holiday pay, and determined and due commissions.
  • If you have been laid off and have not been paid all of the earned wages, tips and unused vacation earned as of the last day of employment, then you may submit a complaint to the Attorney General’s Fair Labor Division at http://www.mass.gov/ago/doing-business-in-massachusetts/labor-laws-and-public-construction/file-a-wage-complaint.html. If you do not have internet access, then please call the hotline number above and ask for a complaint form to be mailed to you. We encourage workers to file complaints on line for faster processing and response.
  • If you were laid off and were scheduled to receive a paycheck in advance of work expected to be performed in the future, then your right to this anticipated paycheck is not protected by the wage and hour laws. If you confront these circumstances, you have the right to consult a private attorney concerning any rights related to the payment of these prospective wages.
  • If you have questions about unemployment insurance, you should contact the Department of Unemployment Assistance (“DUA”). Unemployment Insurance is a temporary income protection program for workers who have lost their jobs through no fault of their own but are able to work, available for work and looking for work. http://www.mass.gov/lwd/unemployment-insur/basic-ui-information/initial-claim/
  • Claimants for unemployment insurance should apply for unemployment benefits with the DUA during their first week of total or partial unemployment. To apply for benefits online, visit www.mass.gov/dua  (click on UI for Claimants, Apply for Benefits) or go directly to this site: https://uionline.detma.org/Claimant/Core/Login.ASPX
  • Claimants can also call 617-626-6800 8:30am to 4:30pm, Monday through Friday. Please note that DUA has a schedule for accepting calls that is based on your social security number for when you can speak directly to a customer service agent. For more information on this schedule, please visit this site, http://www.mass.gov/lwd/unemployment-insur/need-help/ui-services-by-telephone.html
  • Market Basket workers seeking unemployment information in New Hampshire should call 1-800-266-2252, and in Maine call 1-800-593-7660.
  • For questions about laws relating to profit sharing, call the Federal Employee Benefits Security Administration at 1-866-444-3272.

The Attorney General’s Office is responsible for enforcing the Massachusetts Wage and Hour laws, including, but not limited to the payment of wages, overtime, minimum wage, meal breaks, child labor and misclassification laws in the Commonwealth. More information about the state’s wage and hour laws is also available in multiple languages at the Attorney General’s Workplace Rights website: www.massworkrights.com.

Read our press release regarding the hotline: Hotline Established for Market Basket Employees.