Attorney General Martha Coakley is committed to ensuring that Massachusetts veterans and military families receive the highest quality of care and protection.
She has created an office-wide task force focused on this effort, consisting of 26 members and including staff from divisions across the office – including civil rights, consumer protection, and policy advocates. The task force is committed to furthering the AG’s role as a consumer advocate by recognizing the unique needs of veterans through casework, policy, community outreach, and programming.
The task force, which was created in 2011, coordinates resources and services for veterans across the AG’s Office on relevant issues they may face upon returning from deployment overseas, such as consumer, health care, and employment issues. The office developed and began using a special designation for veterans and active duty military members on many of its complaint forms. Working together with the Department of Veterans Services, front-line employees in the Attorney General’s Office received training on how to best handle complaints with this special designation and learn when it is proper to refer complaints to DVS. In July 2011, the AG, along with Lieutenant Governor Timothy Murray’s Office, and Veteran Affairs Secretary Coleman Nee’s Office sent letters to all municipal leaders advising them of their obligations under state law to provide a veterans' agent. Also, volunteers from the Attorney General’s Office attend and provide information at Operation Total Warrior Yellow Ribbon events for Massachusetts soldiers. There, as families sent off their loved ones, the AG’s office played a supporting role in letting families and returning soldiers know how to access their rights and benefits
The task force meets regularly with the objective of thinking comprehensively about improving public service to veterans and active duty military members.