For Immediate Release - February 26, 2010

Massachusetts Attorney General Martha Coakley Announces That Owners Will Get Relief From Toyota

BOSTON - In response to demands from Attorneys General, including Massachusetts Attorney General Martha Coakley, Toyota today informed the Attorneys General that they will offer certain accommodations for owners affected by the auto giant's recent safety recalls.

"This series of recalls on Toyota and Lexus vehicles has caused unexpected out-of-pocket costs as well as inconvenience to Toyota owners. Our office worked with Attorneys General across the nation and conveyed our concerns about the harm caused to consumers to Toyota. We are pleased to announce that Toyota is now offering certain services to help defray those costs during a time when many consumers are already struggling financially," said Massachusetts Attorney General Martha Coakley

The accommodations that Toyota informed the Attorneys General of today apply to the following recalls;

  • September 29, 2009, for floor mat pedal entrapment
  • January 21, 2010, for sticking accelerator pedals
  • February 8, 2010, for ABS (Anti-Lock Brake System) software update
  • February 12, 2010, for drive shaft repairs

Toyota has informed Attorney General Coakley that they will direct Massachusetts Toyota and Lexus dealers to make the following remedies available to consumers in appropriate cases, at no cost to consumers:

  • Provide alternative transportation to eligible Toyota and Lexus drivers that request it while repairs are being made as well as a means to get the car to the dealership without having to drive it.
  • Provide expedited scheduling of repairs for owners of vehicles subject to the September, 2009, January, 2010, and February 8, 2010 recalls. Consumers with vehicles subject to the February 12, 2010 recall are advised to schedule an inspection of their vehicles at their dealership without unnecessary delay.

Toyota has also indicated that it will reimburse Massachusetts dealers for any accommodations they make to owners of recalled vehicles.

Consumers should direct questions about the recall to Toyota Customer Experience Center by calling 1-800-331-4331, or to the Lexus Customer Assistance Center, 1-800-255-3987, Monday to Friday 5:00 a.m. to 6:00 p.m. PSP and Saturday and Sunday, 7:00 a.m. to 4:00 p.m. PST. Consumers can also visit the Toyota website at www.toyota.com/recall. If a consumer feels they have been unfairly treated by a Massachusetts Toyota Dealership, they should contact the Attorney General's Consumer Hotline at 617-727-8400.

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