For Immediate Release - June 07, 2011

USAA and NGM Insurance Company Returning $3.4 Million to Massachusetts Motorcycle Riders

Restitution to consumers under AG Coakley's settlements have surpassed $34 Million

BOSTON - More than $3.4 Million in additional insurance refunds are headed back to Massachusetts motorcycle owners including military families and veterans, Attorney General Martha Coakley announced today.

United Services Automobile Association ("USAA"), an insurer for military service members and their families, and NGM Insurance Company ("NGM"), also known as Main Street America, are sending the refunds under settlements reached with the Attorney General's Office last year. USAA is sending $2.6 Million and NGM is sending $704,297 in refunds.

"We began our industry-wide investigation into motorcycle insurance based on a single consumer complaint. With USAA and NGM having now completed the refund process, we are proud that our investigation has resulted in the return of more than $34 million to Massachusetts motorcycle owners," said Attorney General Coakley. "As this investigation shows, when consumers complain to the AG's Office, we listen, and we take action."

Today's payments by USAA and NGM are part of the Attorney General's industry-wide investigation into motorcycle rating practices. In 2010, twelve insurance companies settled with AG Coakley's Office resulting in more than $34 million in refunds to Massachusetts motorcycle owners. The twelve companies include Safety Insurance Company, Arbella Mutual, Plymouth Rock, Pilgrim, Metropolitan P&C, Liberty Mutual, Hanover (aka Citizens), OneBeacon (aka Mass Homeland), Quincy Mutual and Norfolk & Dedham. A number of additional insurance companies still remain under investigation.

In order to be eligible for a refund under the Attorney General's settlements, a consumer must have purchased comprehensive and/or collision insurance coverage for a motorcycle on or after January 1, 2002 and that motorcycle must have been overvalued by the insurance company for the purposes of calculating premiums. Consumers who think they may be entitled to a refund can use the Attorney General's Motorcycle Insurance Refund Lookup Webpage at to find out whether they are eligible, and if so, how much they're entitled to receive. Consumers who have questions about the settlements or their refund may visit the Attorney General's webpage about the motorcycle insurance settlements or call the Attorney General's Insurance & Financial Services Division at 1-888-830-6277.