For Immediate Release - June 20, 2012

$1.5 Million Awarded to Local Consumer and Mediation Programs by Attorney General’s Office

Berkshire County Regional Housing Authority Awarded New Face to Face Mediation Program

BOSTON — Almost $1.5 million has been awarded to local consumer and mediation programs through grants provided by Attorney General Martha Coakley’s Office.  Funding was made available through the Local Consumer Aid Fund Grants (LCAF) for new or existing grantees throughout the Commonwealth.

Effective July 1, the Attorney General’s Office will fund 18 Local Consumer Programs (LCP) and 15 Face-to-Face (FTF) Mediation Programs with a total of $1,493,000 for fiscal year 2013.  This year the Berkshire County Regional Housing Authority (BCRHA) was awarded funding for a new FTF Mediation Program in Berkshire County.  

“These local programs are important community partners throughout the Commonwealth,” AG Coakley said.  “They provide guidance, resources, and voluntary mediation to consumers who may be victims of fraud, deception or unfair business practices. We are very pleased to be able to expand our program to Berkshire County this year, reaching even more consumers across the state with direct mediation services.”

As part of its services to consumers, the Attorney General's Office uses settlement funds to provide grants to a statewide network of LCP and FTF programs.  These programs handle many consumer complaints in their own regions of the state where their local knowledge and community involvement enable them to provide effective assistance and services to help consumers resolve disputes.  There are currently 33 LCP and FTF programs throughout the Commonwealth.

In Fiscal Year 2012, LCP and FTF programs mediated more than 10,000 cases, returning more than $6 million dollars to consumers.  For consumer tips and information please refer to the consumer information section of the Attorney General’s website.


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