SureShot Operators Prohibited From Doing Business in Massachusetts
AG’s Office Obtains Preliminary Injunction Against Videography Business
BOSTON – The operators of a videography business called SureShot have been prohibited by a judge from accepting new business of any kind in Massachusetts, following allegations of failing to deliver prepaid wedding videos to dozens of newlyweds, Attorney General Martha Coakley announced today.
After a hearing on Thursday in Suffolk Superior Court, Judge Judith Fabricant granted a preliminary injunction against former SureShot owner Jesse Clark, formerly of Fiskdale, along with his business SureShot Portraits, LLC and former employee Keith Morin, prohibiting them from engaging in videography or wedding-related services and from accepting consumer deposits for any kind of business in the future. The court also entered a preliminary injunction against Clark’s wife, who has been cooperating with the Commonwealth.
“We allege that SureShot took advantage of dozens of newlyweds, and this injunction rightfully prohibits them from doing business in this state,” AG Coakley said. “Our office will continue our efforts to recover the wedding videos and money lost by these couples.”
The AG’s Office has received 92 complaints from consumers who either gave deposits or paid the defendants in full for wedding videos that were never delivered. Last week, the AG’s Office filed a lawsuit in Suffolk Superior Court seeking more than $75,000 in restitution plus civil penalties and the full recovery of all existing event footage.
The AG’s Office previously obtained a temporary restraining order in Suffolk Superior Court with similar relief to the preliminary injunction that freezes each of the defendants’ assets and prevents them from destroying any records, including any footage.
Clark, now living in Charlton, operated the business from a storefront in Millbury. According to the complaint, customers allegedly paid between $800 to $2,000 each for their video package before their weddings, expecting to receive a short highlight video two days after their ceremony and an edited 90-minute DVD approximately two months after their wedding date.
The defendants allegedly had a long list of excuses to keep customers waiting for wedding videos that never came, including claims that wedding footage was destroyed during Hurricane Irene, that a power surge delayed production, and that a back-ordered DVD case prevented delivery of the final product. Eventually, the defendants stopped responding to customer calls and emails without ever providing the prepaid wedding videos.
Some of SureShot’s disappointed consumers posted reviews of their experience on business ratings websites. The complaint alleges the defendants responded to the negative customer reviews by changing the name of their business at least twice to Magnolia Films and InFocus Studios. In some cases, Clark allegedly threatened to hold overdue wedding videos hostage unless customers removed their online reviews.
The defendants also allegedly used their control of consumers’ wedding footage to make additional demands, including requiring one customer to pay an additional $100 for a copy of the raw footage from his wedding and then failing to deliver.
This matter is being handled by Assistant Attorney General Mychii Snape, of Attorney General Coakley’s Consumer Protection Division, with the assistance of paralegal Yolanda Kruczkowski, and Civil Investigator William Mackay.