For Immediate Release - November 17, 2015

AG's Office Hosting Training Series for Consumers on Winter rights, Retail Rights, Identity Theft, Lemon Laws

New Consumer Trainings Focus on Preparing Consumers for the Winter and Holiday Season, Tax Season and Buying a Car

BOSTON – Continuing her commitment to bring the resources of her office into communities across the state, Attorney General Maura Healey announced today that her office will be introducing a monthly training series in the City of Springfield to educate residents on fundamental consumer protection issues.

The training series will kick off this week with a training this Wednesday on utility rights, landlord-tenant rights, and home repair scams that often emerge during the winter months. The series will continue with one training per month at the same location and time.

These trainings are a continuation of the AG Office’s Community Action Hours initiative but with a specific focus on seasonal topics, including consumer and retail rights during the holidays in December, identity theft during tax season in January, and the Lemon Laws in early February. Community Action Hours, a new initiative under the AG’s Community Engagement Division, aim to bring the resources of the Attorney General’s Office directly into communities at times that are convenient for working people and their families.

“This is the people’s law firm and we are committed to getting out of our office and into communities across the state to make sure people have the resources they need,” said AG Healey. “These new trainings will help consumers navigate the winter season.”

Wednesday’s training session, being held at the Springfield Public Library at 6 p.m., will focus on providing consumers with the tools they need to deal with utility companies, landlord-tenant disputes, and winter repair challenges during the winter season. Consumers will learn about their rights to a warm and livable apartment during the winter months and how to protect themselves against deceptive door-to-door sales tactics.

To learn more about the upcoming trainings, visit the Community Engagement Division’s new Community Action Hours’ website.