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Bureau of Animal Health
Pet Shops
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Pet Shops
Pet Shop FAQ
How
do I know if a pet shop is licensed?
The
shop is required to display its license in a prominent
place so customers can see it.
I saw a license for the pet shop, but it was for the previous year. Is
that OK?
Pet
shops are required to renew their licenses for
each calendar year.
I'm
worried that if I pay a lot for a dog or cat it
might get sick within a few days. If that happens,
do I have any recourse?
Yes.
The pet shop who sells you the dog or cat must
give you a 14-day warranty, which entitles you
to a full refund or replacement if a veterinarian
determines that it is diseased or has a congenital
disorder.
What
can I do if I have a complaint about a pet I purchased?
Contact
Animal Health at (617) 626-1795 and provide us
with a description of the problem.
Do
birds, reptiles, and lizards come with the same
guarantee as dogs and cats?
Check
with your pet shop about birds and reptiles, as
they may offer some guarantee, but there is no
statutory guarantee as there is with dogs and
cats, and no license is required to sell fish.
I
was in a pet shop that did not house the animals
in sanitary conditions. What is the procedure
for reporting such situations?
Contact Animal
Health at (617) 626-1795.
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