ANF Bulletin #16 Cover Page  pdf format of ANF Bulletin #16 Cover Page
doc format of                             ANF Bulletin #16 Cover Page

The purpose of this Administrative Bulletin is to provide updated guidance to state agencies as they develop Language Access Plans to: (a) Improve access to state services, programs and activities on the part of Limited English Proficiency (LEP) persons; (b) Reduce disparities and delays, if any, in provision of state services/programs to eligible LEP persons; and, (c) Increase agency effectiveness. Additionally, the Administrative Bulletin and the Guidelines contained herein are meant to establish a common baseline for creating access to state services, programs and activities on the part of LEP persons. An agency may and should go beyond these guidelines as needs and circumstances dictate.

 

ANF Bulletin #16 Revised Guidelines  pdf format of ANF Bulletin #16 Revised Guidelines
docx format of                             ANF Bulletin #16 Revised Guidelines

The objectives of these Language Access Guidelines (Guidelines) are to: (a) Improve access to and the quality of state services, programs and activities for non-English speakers and LEP persons; (b) Reduce disparities and delays, if any, in the provision of state services/programs to eligible non-English speakers and LEP persons compared with eligible English speakers; and, (c) Increase agency effectiveness and public satisfaction.   Additionally, these Guidelines are meant to establish a common baseline for creating access to non-English speakers and LEP persons.

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