Coleen Elstermeyer is the Chief of Staff and Director of External Affairs. The Chief of Staff and her office provide leadership to the senior management team, staff, and commissioners. Reporting directly to the Executive Director, the Chief of Staff is responsible for both agency-level and cross-functional strategic planning and operations. Within the agency, the OCS oversees day-to-day operations and administration. OCS coordinates human resource functions and recruitment, including payroll, benefits, hiring, and onboarding of new employees. Additionally, OCS houses the fiscal operations, including collection of industry assessments, bill pay, and purchasing, led by Chief Fiscal Officer John Proctor. OCS also oversees special projects, including the agency’s public meetings and annual cost trends hearings.

The Chief of Staff also manages external affairs and board member relations. The OCS coordinates the agency’s external affairs, including press and media inquiries, website and social media management, and legislative/intergovernmental relations. The Chief of Staff provides high-level support to commissioners in their official capacity by streamlining communications, setting board meeting schedules and agendas, and providing briefings.


About the Chief of Staff

Coleen A. Elstermeyer has served as the HPC’s Chief of Staff since January, 2013. After graduating from Boston College in 2004, where she studied political science and interned with U.S. Senator Edward M. Kennedy and C-SPAN and attended the Washington Semester Program at American University, Ms. Elstermeyer worked for several years as an account executive at a Boston and Washington, DC-based strategic communications and public affairs consultancy. Ms. Elstermeyer completed her Master's Degree in Public Policy with honors at King's College London, University of London in the U.K. in 2007. In 2009, Ms. Elstermeyer returned to Massachusetts to serve as Chief of Staff to House Majority Leader Ronald Mariano, where she oversaw the Leader’s policy and legislative agenda, communications and media strategy, and served as point person for the Leader on major health care reform legislation, including Chapter 288 of the Acts of 2010 and Chapter 224 of the Acts of 2012. Coleen was born and raised in Braintree, Massachusetts, and lives in Medford.