Led by General Counsel Lois Johnson, the Office of the General Counsel provides the legal support for agency-level implementation and strategic policy development. Attorneys in the OGC conduct legal research and analysis, ensure compliance with applicable laws and regulations, manage agency records and data security, manage procurement and vendor contracts, and develop and implement agency policies and procedures. In its role providing policymaking leadership to the policy, research, and program teams, the OGC also leads development of agency rules and regulations. Additionally, the Office of Patient Protection (OPP), led by Director Jenifer Bosco, falls under the OGC. OPP administers appeals for consumers of fully insured commercial health plans who want to dispute certain kinds of claim decisions. OPP also provides enrollment waivers to eligible individuals in the Commonwealth who are unable to enroll in health plans during the open enrollment period.


About the General Counsel

Lois H. Johnson serves as the HPC’s General Counsel. Prior to joining the HPC, Ms. Johnson served for five years in the Office of Attorney General Martha Coakley.  As Assistant Attorney General in the Health Care Division, she worked on enforcement matters, managed the Attorney General’s Community Benefits Program, and focused on a variety of health care policy issues, including health care reform and health disparities. She was a member of the team that led the Attorney General’s seminal health care costs trends examinations. She also coordinated the Division’s legislative advocacy on Massachusetts’ health care transparency and cost containment legislation, Chapter 288 of the Acts of 2010 and Chapter 224 of the Acts of 2012.  Ms. Johnson previously served as General Counsel and Senior Policy Counsel for the Massachusetts Senate Committee on Ways and Means. Prior to her legislative and policy work, Ms. Johnson practiced labor and employment law at private firms in Boston, Chicago, and the District of Columbia.  She was awarded the Georgetown Women’s Law and Public Policy Fellowship. She is an honors graduate of Wesleyan University and received her juris doctorate with honors from the University of Wisconsin Law School.


About the Deputy General Counsel

Susan M. Flanagan-Cahill is Deputy General Counsel of the Massachusetts Health Policy Commission. Prior to joining the Health Policy Commission in 2013, she served for eight years as the General Counsel of the Massachusetts School Building Authority.  As General Counsel, she played a key role in launching the new authority and oversaw all legal matters, including regulatory, contract, employment, litigation, compliance, and procurement matters.  Before joining the School Building Authority, Ms. Flanagan-Cahill served as an Assistant Attorney General in the Insurance Division of the Office of the Attorney General and practiced litigation at a Boston law firm. She is an honors graduate of Georgetown University and received her J.D. with honors from Boston College Law School.