The Comm-PASS HelpDesk is staffed Monday through Friday from 8:00 am to 5:00 pm ET, except on federal, state, and Suffolk County holidays.

For system functionality questions, contact the Comm-PASS HelpDesk at:


For procurement questions, contact the person identified on the Issuer(s) page of the Solicitation or Contract record.

Under Massachusetts General Laws prescribing public procurement processes and public record requirements, providing information to interested bidders is solely the responsibility of the designated contact person.

No one at the Comm-PASS HelpDesk is authorized to answer questions or to provide guidance or direction in relation to a specific procurement.