The Office of Operational Services Division (OSD) encourages you to use the form below to make a public records request (PRR) of OSD’s Office. This helps to ensure the most expeditious and accurate response to your request. Otherwise, written requests may be delivered by hand, mail, email or fax (if available). While requests for public records may be made orally in person to an RAO, such requests may not be the subject of an appeal. Telephone requests may be accepted at the discretion of the RAO.
The Office of Operational Services Division has designated the following employee as the Primary Records Access Officer (RAO) who will assist requesters in fulfilling their requests.
Tom Hall, Primary RAO
Title: Operational Services Division Legal Counsel
Business address: One Ashburton Place, Room 1017, Boston MA 02108
Business telephone number: 617-720-8853
Business email: OSD-DL-RAO@MassMail.state.ma.us
Only questions pertaining to the PRR process or a PRR status should be sent to the email account of the Primary RAO.
Contacting an Agency
To help avoid delay in responses, please consider whether your public record request would more appropriately be directed to a different agency. Each agency within the Commonwealth is the custodian of its own internal public records. For a complete list of Massachusetts Executive Agencies, click here.
Each secretariat and agency has a designated RAO who will receive and respond to public records requests. The RAO for each agency can be found on their individual websites.
Categories of Public Records
Below is a list of categories of public records maintained by the Operational Services Division (OSD). These records may be subject to redaction if they contain information that may not be disclosed by law, is exempt under the public records law or is subject to other legally applicable privileges.
OSD bid, associated contract documents and vendor reports, including those for Statewide Contracts*
Supplier Diversity Office (SDO) State and DBE Certification Information
Surplus Property Disposition and Auction Information
State Vehicle Fleet Information
Human and Social Service Provider Uniform Financial Reports (UFR)
Special Education Pricing Records
List of Links to Public Records of Frequent or Significant Interest that are Posted on our Website:
*COMMBUYS, the Commonwealth’s online market center, houses a variety of public purchasing and procurement-related public records and data, including bids, awarded contract information, and grant postings. For guidance related to searching in COMMBUYS, please see the following information: