The Massachusetts Purchase of Service (POS) system is overseen by the Operational Services Division, which has oversight responsibility for procurement, contract administration, program monitoring, program evaluation, and audit practices for contracted human and social services programs. It also has the responsibility for setting tuition prices for private special education programs.

State departments purchase services for Commonwealth clients, such as residential services (group homes, shelters, etc.), counseling, special education, employment and training, health care, and other supportive services. The following publications and policies are meant to guide departments in procuring human and social services, as well as to assist providers in complying with state and federal requirements.

Policies & Regulations

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