New GIC Executive Director, Roberta Herman, M.D.

Dear Friends:


Changing seasons is particularly appropriate for this Fiscal Year 2016 Annual Report with the major transformations that took place during the past year.  The GIC’s Executive Director, Dolores L. Mitchell, retired after more than 29 years at the helm.  She had a long track record of innovation and advocacy for the agency and was synonymous with the agency itself.  This change led to an important time for the Commission which took a step back to define its mandate and to choose its next leader.  We were well served in the interim by Ray Campbell, one of our former commissioners, who did a masterful job of bridging the leadership change while helping staff undergoing its own turnover with the transition.

During the transition, the GIC successfully took on a major and complicated project to implement a Part D prescription drug program for our most popular Medicare plan. This program required complex data matches with the federal government, changes in processing retirements and for those turning age 65; numerous communications; and top notch customer service.  The team worked together to make this an overwhelming success.  The program covers 70,000 enrollees and is estimated to save over $30 million in the first year. 

Other initiatives that kept us on our toes included an overhaul and upgrade of our critical eligibility system; procurements for life insurance, audit, and vision vendors; the continued challenges of escalating health care costs; and the slower than hoped adoption of new ways of paying for and delivering health care.  Details about these projects and more are outlined inside this report.

It is a time of terrific challenges in the health care market and the Massachusetts economy.  The recent presidential election will mean more changes are on the way.  We hope that as you read this report, you will conclude that the GIC continues to advance our mission of procuring the best value while preserving choice for our members.  I look forward to working with all of you to advance this mission.

Very truly yours,


Roberta Herman, M.D.

Executive Director​


This information provided by the Group Insurance Commission .