GIC Strategic Plan

The GIC’s mission, as stated throughout the GIC’s Strategic Plan, is to provide high-quality, affordable health insurance and other benefits to eligible state employees, retirees and other entities that participate with the Group Insurance Commission. In order to attract and keep high quality public employees, government must provide for their health insurance needs, sharing a reasonable portion of the costs with those employees.  To have a healthy workforce, government must provide health benefits that work, and must encourage its employees to actively engage in choosing health services wisely, and to be mindful of their own roles in keeping healthy.  In order to be a prudent purchaser of health care goods and services, government must use its knowledge leverage to push the health care market to provide better care at lower costs.

Fulfilling the GIC’s mission has become more and more challenging, as the health care market struggles with a fundamental shift in its basic structure – moving from a small 19th century supply-driven cottage industry to a 21st century model, demand driven, where both practitioners and purchasers are increasingly dependent on technology and data.  The role of the GIC is necessarily a part of the changing role of the demand side of that fundamental shift – demanding the products and services it believes to offer the best value to its enrollees, and using data and technology to drive its decisions.  At the same time, it must maintain good communications with the Commonwealth’s employees and retirees (who are its customers), and with the providers and health plans who provide and manage those benefits. The old adage that you can’t serve two masters simply does not apply in this situation.

Our strategic goals in this context must serve not two, but three masters: 1) the administration, who must balance a host of state programs within the confines of limited revenues; 2) the consumers, our enrollees whose healthcare needs have been entrusted to a significant degree to us; and 3) the taxpayers, who pay for most of what we provide.  In the pages to follow, you will read what goals we have set for ourselves to fulfill those responsibilities, what actions we plan to take to achieve our goals, and how we plan to measure our success.

Dolores L. Mitchell, Executive Director

The Strategic Plan document was developed pursuant to Executive Order 540 which calls on state government to develop and publish strategic plans and institute performance management.  As an agency within the Executive Office for Administration and Finance (A&F), the Group Insurance Commission’s 2013-2015 Strategic Plan aligns and supports the overarching goals set forth in the A&F Strategic Plan.

Please send feedback regarding this plan to: gicpublicinfo@state.ma.us

GIC Strategic Plan Downloads

Download the GIC's Strategic Plan, which includes mission, vision, policy, achievements, challenges, strategic goals, and actions.

Download GIC Strategic Plan-in-Brief 2013-2015 Accessible Version doc format of GIC Strategic Plan-in-Brief 2013-2015 Accessible Ver.

Download GIC Strategic Plan-in-Brief 2013-2015 doc format of GIC Strategic Plan-in-Brief 2013-2015

Download GIC 2013-2015 Strategic Plan pdf format of GIC 2013-2015 Strategic Plan

FY13 Performance Report

While the GIC’s mission, to provide high quality, affordable health and other benefits to state and other public sector enrollees remains essentially unchanged, the means chosen to achieve the mission need constant review to make sure the agency is prepared to meet new challenges.  The ever-increasing costs of health care, the significant growth in our membership, and the expanded role of the federal government in determining the basic rules of coverage, have all made the goal more complex and more necessary than ever as the fundamental shifts in the health care marketplace continue.

The transition from a 19th century supply driven cottage industry, to a supply and demand driven model, has accelerated.  It is now a system where practitioners, purchasers, payers, and increasingly, patients, are dependent on technology and data.   The GIC is committed to the use of data to inform its purchasing decisions, monitor performance and provide relevant information to its members.

There is an old adage that says you cannot serve two masters.  That adage cannot—should not—apply to those who work in the public sector.  In fact the GIC serves three masters, and arguably a fourth.  We serve the administration that is charged with balancing employee and retiree costs against other public goals.  We serve our enrollees whose basic health needs have been entrusted to us to provide, and, at the same time, we serve the taxpayers of the commonwealth who pay the largest share of the costs.  A fourth master might reasonably be added.  Without the willing participation of payers and providers we could never achieve our goals.  The measures we have selected to deal with these disparate concerns are described in the pages that follow, along with the metrics we have chosen to measure our progress.

Dolores L. Mitchell, Executive Director

GIC FY13 Performance Report

The GIC’s performance report includes an update on the progress we have made delivering the goals in our strategic plan.

Download the GICs FY13 Performance Report doc format of GIC_FY13_performance_report.doc

Download the GICs FY13 Performance Report pdf format of GIC_FY13_performance_report.pdf