While the GIC’s mission, to provide high quality, affordable health and other benefits to state and other public sector enrollees remains essentially unchanged, the means chosen to achieve the mission need constant review to make sure the agency is prepared to meet new challenges.  The ever-increasing costs of health care, the significant growth in our membership, and the expanded role of the federal government in determining the basic rules of coverage, have all made the goal more complex and more necessary than ever as the fundamental shifts in the health care marketplace continue.

The transition from a 19th century supply driven cottage industry, to a supply and demand driven model, has accelerated.  It is now a system where practitioners, purchasers, payers, and increasingly, patients, are dependent on technology and data.   The GIC is committed to the use of data to inform its purchasing decisions, monitor performance and provide relevant information to its members.

There is an old adage that says you cannot serve two masters.  That adage cannot—should not—apply to those who work in the public sector.  In fact the GIC serves three masters, and arguably a fourth.  We serve the administration that is charged with balancing employee and retiree costs against other public goals.  We serve our enrollees whose basic health needs have been entrusted to us to provide, and, at the same time, we serve the taxpayers of the commonwealth who pay the largest share of the costs.  A fourth master might reasonably be added.  Without the willing participation of payers and providers we could never achieve our goals.  The measures we have selected to deal with these disparate concerns are described in the pages that follow, along with the metrics we have chosen to measure our progress.


Dolores L. Mitchell

Executive Director


Download the GICs FY13 Performance Report docx format of FY14 Performance Report

Download the GICs FY13 Performance Report pdf format of FY14 Performance Report


This document was developed pursuant to Executive Order 540 which calls on state government to develop and publish strategic plans and institute performance management.  As an agency within the Executive Office for Administration and Finance (A&F), the Group Insurance Commission’s 2013-2015 Strategic Plan aligns and supports the overarching goals set forth in the A&F Strategic Plan.


Please send feedback regarding this plan to: gicpublicinfo@state.ma.us