Civil service appointments are generally made by appointing authorities who select qualified applicants who have taken a competitive examination or have completed a registration process. The Civil Service Unit within the Human Resources Division is responsible for overseeing the administration of the Massachusetts merit system.
The Civil Service Commission hears and decides appeals of public employees under the protection of civil service laws by ensuring that employment decisions are based on the relative ability, knowledge and skills of the public employee, and to ensure that all individuals receive fair and impartial treatment.
Generally, the Civil Service Commission hears bypass, disciplinary and reclassification appeals for public service employees.
This information provided by the Human Resources Division.