The Client Services Program (CSP) provides information, technical assistance and advocacy to individuals with disabilities who based on disability have been denied service, faced barriers in their attempt to obtain service, or have faced discrimination. CSP answers questions from the public about rights and obligations under the various state and federal disability laws, and provides information about benefits, services, and programs that are available from other agencies. CSP is the first point of contact to the agency where members of the public can ask questions and request assistance in resolving disability related issues. CSP reviews each request to determine the applicable recourse to resolve the issue and whether/how CSP can assist in doing so.
The Program also houses the federally mandated Client Assistance Program (CAP) , which addresses similar information and advocacy concerns about the functioning of federally funded Vocational Rehabilitation and Independent Living Programs.