Naomi Goldberg, Assistant Director

The Client Services Program (CSP) provides information and advocacy to and on behalf of individuals with disabilities who have been denied service, faced barriers in their attempt to obtain service, or have been discriminated against on the basis of their disability. CSP operates a hotline that answers questions, explains rights and obligations under the various state and federal disability laws, and provides callers with resources.  The hotline is the first point of contact to the agency where members of the public can ask questions and request assistance in resolving disability related issues.  CSP reviews each request to determine the applicable recourse to resolve the issue and whether/how CSP can assist in doing so.

The Program also houses the federally mandated Client Assistance Program (CAP) , which addresses similar information and advocacy concerns about the functioning of federally funded Vocational Rehabilitation and Independent Living Programs.

Hours: The Program accepts calls from new consumers on the following schedule: 

  • Monday from 9am-3pm
  • Tuesday from 9am-2pm
  • Wednesday from 9am-3pm
  • Thursday from 9am-3pm
  • Friday from 9am-2pm

To request information or to discuss and issue e-mail or call us at (617) 727-7440 or (800) 322-2020 (V/TTY)