Naomi Goldberg, Assistant Director

The Client Services Program provides information and advocacy for people with disabilities. Responding to over 10,000 requests a year, the program helps people, their families and friends, as well as professionals and government officials, learn about the government programs that help citizens with disabilities live independently and about their civil rights. When consumers report systems are not responsive to their individual or collective needs, or that their civil rights have been violated, this program investigates and advocates that legitimate problems be corrected.

To request information or an advocate, e-mail or call us at (617) 727-7440 or (800) 322-2020 (V/TTY)

Hours: The Program accepts calls from new consumers on the following schedule: 

  • Monday from 9am-3pm
  • Tuesday from 9am-2pm
  • Wednesday from 9am-3pm
  • Thursday from 9am-3pm
  • Friday from 9am-2pm

The Program also houses the federally mandated Client Assistance Program (CAP) , which addresses similar information and advocacy concerns about the functioning of federally funded Vocational Rehabilitation and Independent Living Programs.