System slowness or unresponsiveness can be the result of many reasons including hardware, connectivity or the Internet browser.
If you are using Internet Explorer version 6 or older, you will need to upgrade your browser to version 7, 8 or 9. However, If you are using Internet Explorer version 10, we suggest you install and use a different browser such as Firefox or Safari.
To confirm your Internet browser version:
- Open Internet Explorer on your PC or laptop
- Click on the “Help” option in the menu bar located at the top of your screen
- Select “About Internet Explorer”. The pop-up will display the browser version and other information
Solution: If your browser is an older version or it is version 10, complete one of the following actions:
State issued Computer: Contact your agency IT support to request an update of your Internet Browser. Follow local agency policies and procedures.
Personal Computer: Install Firefox on your computer by choosing the appropriate link below and following the instructions.
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