System slowness or unresponsiveness can be the result of many reasons including hardware, connectivity or the Internet browser. 

If you are using Internet Explorer version 6 or older, you will need to upgrade your browser to version 7, 8 or 9. However,  If you are using Internet Explorer version 10,  we suggest you install and use a different browser such as Firefox or Safari.

To confirm your Internet browser version:

  • Open Internet Explorer on your PC or laptop
  • Click on the “Help” option in the menu bar located at the top of your screen
  • Select “About Internet Explorer”.  The pop-up will display the browser version and other information

Solution:  If your browser is an older version or it is version 10, complete one of the following actions:

State issued Computer: Contact your agency IT support to request an update of your Internet Browser.  Follow local agency policies and procedures.

Personal Computer:  Install Firefox on your computer by choosing the appropriate link below and following the instructions.

Install Firefox on Windows

Install Firefox on Mac