Self-Service Time and Attendance (SSTA) is the Commonwealth’s new time reporting system. SSTA allows employees to report and submit time worked and view their leave balances online, in real time, at their convenience. This new web-based technology allows the Commonwealth to streamline and automate time collection across Executive Departments, Constitutional Offices, Community Colleges and State Universities.
SSTA Rollout #1, supported by the MassHR Employee Service Center, was launched in April 2012 to approximately 700 employees in 10 agencies. Rollout #2 was launched on July 18, 2012 to an additional 10,000 employees in 54 agencies and colleges. On November 18th, the Rollout #3/Segment 1 was launched to over 7,800 employees across 29 agencies and colleges. The launch of Segment 1 expanded the self-service time reporting methods to include labor distribution functionality, online timesheets for 24/7 operations, automated business rules and time collection devices. Following, Rollout #3/Segment 2 was deployed on January 27, 2013 to over 8,300 employees across 20 departments. The Rollout #3/Segment 3 was launched on February 24th to an additional 1,600 Commonwealth employees across five departments. Work is already underway for the implementation of Rollout #3/Segment 4 scheduled March 24, 2013 and Rollout 3/Segment 5 on April 21, 2013.
Today, over 20,000 SSTA time reporters are now supported by the MassHR Employee Service Center (ESC). MassHR’s Employee Service Center (ESC) provides a single point of contact for Self-Service Time and Attendance support.
The ESC will be ready to assists SSTA users with prompt customer support to:
- Identify Employee IDs
- Answer questions about SSTA
- Reset SSTA passwords
- Enter employee time, if they are unable to do so
- Adjust previously submitted timesheets
Once the remaining segments of Rollout #3 are complete, Self-Service Time and Attendance will be used by over 40,000 Commonwealth employees.