MassHR is a collaborative effort aimed at delivering HR services more efficiently using self-service technologies, shared services, and facilitating workforce effectiveness through training, learning and development programs.  

MassHR products and services include:

  • Employee Self-Service
    • Time and Attendance
    • Paycheck Management
    • Employee Profile Management
  • MassHR Employee Service Center
  • MassHR Workforce Enhancement Program


Between 2008 and 2010, three independent studies of the Commonwealth’s Human Resources function were conducted, by Gartner, the Hackett Group and Accenture.

Common conclusions:

  • HR functions are labor intensive, with a heavy reliance on manual transactions
  • The allocation of resources to high-volume transaction are significantly higher than the industry standard
  • Business processes are inconsistent across the Executive Branch and fail to make use of technology and automation
  • Resources to strategic and workforce enhancement functions that support a high performing workforce are not adequately allocated

On January 26, 2010, Governor Patrick issued Executive Order 517 and charged the Executive Department HR community with implementing a plan to enhance the efficiency and effectiveness of human resource service delivery.  Our partnership is called MassHR.



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Executive Committee > Steering Committee > Accessibility Advisory Committee > HR Advisory Council (HRAC) >back to Executive Committee   

Executive Committee

Marty Benison, State Comptroller
Marcie Desmond, ANF SCIO
Paul Dietl, Chief HR Officer
John Glennon, Deputy Chief Information Officer
Patricia Wada, MassHR Project Manager

Steering Committee

Barbara Nobles Crawford (EEA)
Care Corner-Dolloff (EDU)
Dolores Mitchell (GIC)
Eileen Glovsky (TRE)
James Montgomery-Hyde (EHS)
Steve Kenyon (EDU)
John Glennon (ITD)
Marcie Desmond (ANF)
Marty Benison (CTR)
Paul Dietl (HRD)
William Marchant (TRC)
John Letchford (ITD)

HR Advisory Council (HRAC)


Eva Augusto (EPS)
Lauren Johnson (CTR)
Cheryl Malone (OCD)
Ronald Marlow (ANF)
Susan Montgomery-Gadbois (DOR) 
James Montgomery-Hyde (EHS)
Barbara Nobles Crawford (EEA)
Patricia McCarthy (EDU)
Jack Defina (EOLWD)
Lennie De Souza Smith (EHS)
Swee Wong-Wagner (DOT)
Ellen Wright (ITD)
Maria Gonzalez (ANF)


George Bibilos, Sandra Borders,
Jean Comparetti, Mark D'Angelo,
Paul Dietl, Renee Fullem,
Matthew Hale, Brian Hickey,
Lana Jerome, John Langan,
John Marra, Scott Olson
Deidre Travis Brown,
Patricia Wada, Natalie Wadzinski

Accessibility Advisory Committee

Representatives from
HR Advisory Committee
Steering Committee
MA Commission for the Deaf and Hard of Hearing
MA Commission for the Blind
MA Rehabilitation Commission
MA Office on Disability

HR Strategic Plan